5G home internet keeps dropping
I'm having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I've had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network. When I say "drop the network," I mean to say it throws everything off of the Wifi that it's broadcasting, and anything plugged in via ethernet says "no network found. (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.) Turning off the gateway and turning it back on resolves the issue, but doesn't prevent it from happening again. Whatever is happening doesn't seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work,we need a connection that won't just disconnect randomly. To address this, T-mobile has so far run a bunch of tests on their end, and seem to have ruled out a tower issue (which makes sense, as the tower shouldn't have anything to do with whether or not the devices on the gateway's wifi or ethernet connection get thrown off of the network.) They've sent me a replacement gateway, which is experiencing the exact same problem(3 times in the last 36 hours, in fact). I've noticed that the device gets pretty warm, so Iset up a computer case fan as a cooler to force air through the device, thinking that perhaps it's an issue with the device overheating. However, while the gateway is notably cooler than it was without the fan, it has not prevented the issue from persisting. The last thing that I can think to do (and my most recent attempt at resolving this issue) is to plug a router into the gateway via ethernet, and allow the router to handle the wifi/connections w/ devices in the house, and to disable wifi from the gateway all together. Maybe the gateway is simply too overburdened with connections and gets somehow overwhelmed and shuts down, and having the router handle the "heavy lifting" of taking care of all of the individual device connections will resolve it? I don't have a great deal of faith that this will fix the issue (as the gateway also kicks ethernet things off of the network when it experiences this problem), but I'm running out of options/ideas of what to do in order to just get a stable, constant internet service. Is anybody else having this issue, has anybody resolved this issue, or does anybody have any advice or feedback regarding how I might get this resolved so that I can get back to having stable internet?Text Message "Not sent. Tap to try Again"
I frequently get the following error message when sending text message: "Not sent. Tap to try Again". This happens WAY TOO often and is super frustrating. I have tried to restart my phone and power cycle with no resolution. Sometimes it can take a couple of hours and multiple "taps" to finally get the message to send. This never happened until I got a new Motorola Edge 2022 phone a few months ago. Any help would be greatly appreciated!
Cannot Reliably Connect Devices Home Internet
I just got T-Mobile Home Internet and while the speeds are great and very consistent, the internet service is not very robust. I have the 5G Grey Cylindrical router. If I try and connect Samsung TVs or my Directv box to the network, either by Wifi or wired ethernet, it often won't connect. When the devices do connect they are unreliable. Most streaming services won't work. The connection to the router is fine, but the connection from the T-Mobile end to the internet often just hangs. The same is true on my PC or Tablets. It all appears to work well but it's very prone to just hanging one process as if its trying to open a connection that will never open. A good example of this is uploading videos to facebook, this almost always hangs. It never begins the upload although other processes can use the internet fine at the same time. It can USUALLY upload ok to Vimeo or Youtube but these also periodically just stall. It's very flakey and unreliable internet. This is with wired or wifi connections, and while one program is stuck trying to open a data connection, another program on the SAME PC at the SAME time can open a data connection. It makes the entire internet unuseable and frustrating. While it generally works it's not reliable enough to play games etc. You can be playing a game, or updating software, and all of a sudden that program will hang with 0 bytes going in or out. But if you open the browser or start a different program that uses the internet, that new program can connect and download fine while the old one is still hung. It's all inter-related. The reason a lot of devices can't connect very reliably is because they are doing some sort of test that shows this internet is flakey. Usually they will say something like the auto settings didn't work and to configure the network manually. It's very frustrating because my speeds and latency are fantastic, the connection to the T-Mobile network from the router never wavers it's always solid. The connection via wifi never wavers its always solid. But data ports from programs often just hang and won't open. I still have Verizon Home Internet and I switch back and forth. Verizon is MUCH slower but its reliable, I never have any issues like this with them. Even right now. Can anyone help? Is there something that T-Mobile can do on their end to make data connections work more reliably. The only thing that is really always reproduceable that demonstrates this is uploading video to Facebook, that pretty much never starts although once in every 20 or 30 tries it will start and when it does it works fine for that file. -Roger Uzun San Diego, CA
Unreliable home internet
Hello, I have the 5G home internet cylinder, and I love the concept, but I have been having a very inconsistent and overall disappointing experience with it. Streaming TV will buffer constantly. Video conferencing for work has become impossible. Speed tests show 1-3Mbps. After several LONG calls to TMobile support, they have told me that work was being done to the tower in my area, but that has come and gone and the speed is still EXCRUCIATINGLY slow or sometimes just stops altogether. Is this a device issue or consistent with everyone else's experience? My device is on firmware version 1.2101.00.1609. Any help would be appreciated!Home internet becoming unreliable after few months
We got T-Mobile home internet AND upgradedto Magenta Max at the same time on our phone plan because it was a total of $50 per month (either pay $50 per month for internet or upgrade to Magenta Maxon phones for $20 and then pay $30 for internet). The internetworked great for the first 2 months. Thenit started dropping signal once, twice, now multiple times a day. I workfrom home and can't be on a zoom call when signal drops. Mywork computer takes longer to find the signal once droppedthan other devices due to vpn and firewalls but that's how companies keep data secure. I've called a T-Mobile and been on the phone for an hour doing all their tests. I was transferred to another tech who told me see how it works tomorrow now. He said he'd call me at 2pm to see if any drops that day. I recorded drops at 8am and again around 9:30. Then when he tried to call me, internet dropped again and the call went t9 voicemail instead after 1 ring. He left a message saying he assumes all good but call back if issues and here's 800 number. So no way to get him personally without going through the whole process again. I'm done and calling comcast to set up fiber optics. I live near Phoenix and was happy knowing T-Mobile home internet was available for my address since they were rolling it out to limited areas only. suspectthey've now accepted more customers than their service can accommodate especially after reading all the negative messages about the service on this site.
How to report 5G dead spot?
According to 5G coverage map, we are supposed to be in 5G Ultra coverage, but our street only gets LTE, and the next street over also only gets LTE, everywhere else in thisneighborhood in West San Jose gets 5G UC. The whole length of Doyle road only gets LTE, but at each of its ends (Lawrence and Saratoga) there is 5G UC. My 1000 dollar iphone is kinda wasted on LTE.
Roku not connecting to mifi
I have an Alcatel Linkzone 2 mifi on T-mobile. In the last week all of my Roku devices (Roku2, Roku Express, and 2 Roku TV's) have stopped connecting. Before last week they were all working fine. My Rokus will connect to other home internet through other provider, my cell phone (Verizon) hotspot. But here's the thing, my laptop, pc, and all of our phones (iphone, moto, kyocera) will connect to the mifi just fine. My speed with it is currently 17mps. The problem is the carrier says that since it works on my computer, phone, etc. that it's Roku's problem. Roku says since it connects using other internet options it's the internet's problem. I am stuck in a loop here. I want to be able to use the mifi and cancel my other more expensive internet but can't do that if I can't use it for this purpose. I have changed the connection settings to channel 11, max 20mhz, 802.11/b/g/n Factory reset both Roku and mifi, checked for updates (current t-moble mifi version is:MW43TM25) Any ideas?
