Quit T-Mobile after 20+years. Then things got worse.
After 20 (mostly happy) years with T-Mobile I finally had enough of their BS over the past 3 years and I dumped them. Why? Here's a short list: Claimed my trade was lost Claimed my trade was damaged (refused to provide pictures although I had video of me trading a pristine phone at the store) "accidentally" changed my plan when I added a watch "accidentally" didn't apply the promo on another trade never Fixed above problem necessitating me to call service every month for 2 years to get the monthly credit applied Discontinued service with the 3g switch breaking my car, watch, and 2 phones ruined my coverage in my rural area and the last straw: breached my contract with the autopay method of payment scam doubling the monthly cost for my additional lines So I quit. Ported my phones out and paid my final bill. Then the problems started… (well I guess they never ended) T-Mobile claimed I kept their equipment. The item in question - a 10 year old WiFi router which never worked so it ended up in a box.So I mailed it back. One of my line ports failed for some reason so they charged me an extra month of service (including making me pay them for Netflix but TMobile did not pay Netflix that month i called in to get the bill removed. They apologized and said they'd fix it. They didn't I called and got a bill credit to offset their bogus charges. They said they applied the credit. They send me another bill with a late fee. Today they said they fixed that too. Again 20+ years. Never a late payment. Retired military account. EFF T-Mobile
AVOID TMOBILE AT ALL COST
DO NOT GET SERVICE WITH TMOBILE!!! ATTENTION PLEASE!!!! WE JUST SWITCHED OUR SERVICE FROM ANOTHER COMPANY TO TMOBILE AND AFTER 1 WEEK, MY WHOLE ACCOUNT GOT CANCELED (SUSPENDED) BECAUSE OF FRAUD MANAGEMENT TEAM DECIDED TO DO SO. AND THEY EVEN DID NOT NOTICE US IN ADVANCE, EVERYTHING HAPPENS AS A SURPRISE.WE DID NOT EVEN PURCHASE ANY DEVICES AND ONLY USE OUR OWN PHONES AND I HAD EVEN MADE MY PAYMENT BEFORE THEDUE DATE. SO NOW MY FAMILY IS LIVING WITHOUT SERVICE AND WE WENT TO A STORE FOR HELP AND EMAILED THEM MY IDs AS THEY REQUESTED. THEIR SO CALL "BACK OFFICE TEAM" HAVE TO REVIEW AND THERE IS NO WAY YOU CAN CONTACT THEM. THE REGULAR CUSTOMER SERVICE REP ARE USELESS. GOOD LUCK TO YOU IF YOU READ THIS ARTICLE, AVOID AT ALL COST!!!!!!!!!!!!!!!!!!!