NO PICK UP @ STORE OPTION ONLINE...?!
I set up my account online and placed my order online to pick up my phone at my local store. Then when I'm trying to either upgrade and also add a line its only giving me the option to have the items shipped and doesn't give the option for me to pick up at my local store like it did before….VERY AGGRAVATING!!! Been trying to do this for the last 2 days or so. And I've only hadmy account open for the last 2 days….!!!!
Massive down payment means t-mobile wants to pay me!
I don't usually post on forums bet I felt it necessary in this situation. I am a long term sprint customer (now tmobile obviously) I had leased a galaxy s20 ultra through sprint. The lease term was 18 months. In January of 2022 the lease ended. It is now March so naturally I would like to upgrade so I'm not paying $60 a month towards a phone that is already paid off but needs to be returned. So I tried today to upgrade to the galaxy s22 ultra. Online it told me it was going to be a$500 down payment. I never had to put money down for a phone in the past. My credit is good and I understand tmobile is getting rid of the leasing program (good riddons) but the $500 down payment caught me off guard so I called... after talking to 4 different sales reps, they all told me that my down payment was actually going to be$920!However, there is a promotion for the s22 ultra right now for $1000 dollars off! Oh wow that's perfect I thought. Well I thought wrong because even after the promotion which brought the phone downfrom $1300 to $300, they still want $920 down... so basically, I will be paying $920 for a $300 phone in which case tmobile will pay me monthly to a total of $620. What. The. Eff. Can someone please explain this to me.
switching phones on same line
Hello, I am already a tmobile customer and i want to switch my phones for the same line. I am purchasing a refurbished iphone and want to switch it out with my current android. How can I do this? Im aware I need an eSim card for the iphone but i cant find that option anywhere on the account.
Phone upgrade issue
I am trying to upgrade my wifes phone online, and every time I choose "no protection coverage" the website resets and asks me again if I want protection. I can't seem to skip this part. I am being forced to buy something I DO NOT WANT OR NEED. I am going to assume this is a bug, and nothing nefarious. If anyone has a solution, please tell me. I talked to a rep and they had no idea what I was even talking about. If I had time, I would go in to a store, but I do not. Thank you for your time, Dan.Use social media! Worked for me!!
I'm new here and just figured out how to creat my own post where everyone can see instead of replying to each person. This is what happened to me, "Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I'd like to think they will help others too. You can find me@krizzy_333, you can even reply to my posts they should see it there too. Good luck! "