UPS and TMOBILE are NOT a good combination!!!!
The local T-mobile store didn't have my upgrade phone choice in stock (they barely had anything in stock), so I had to get it sourced from somewhere else. They only use UPS and you can only get a signature required shipment. Well, I happen to work for a living so I wasn't able to be home to sign for it any of the 3 days they tried to deliver it. I called T-mobile as well as UPS multiple times, spent time on UPS's website to see if I had any options. Both companies told me I had no options short of letting the pkg get returned to the shipper or pay up to an extra $10 to get the package dropped off at a local UPS store or get the delivery date changed. Because I didn't want to get the pkg returned only to have to go back to a T-Mobile store to do this ALL OVER AGAIN, I finally went on and paid the extra money to get it dropped off at the local UPS store for God knows when….. I don't understand how a company can do this to people. I understand that they do these things for security reasons but they don't give the customer ANY option or choice in the matter. This was an EXTREMELY frustrating and maddening exp. Of all the things I've ordered through the mail in my life, I've never had this happen to where I had no option that was not only more expensive but also highly inconvenient and aggrivating. After all this I feel like switching carriers. T-mobile was absolutely no help at all and any time I called them I had to start the entire explanation of what was happening all over again. I was a Sprint customer for over 20 years before they got bought out by T-Mobile and my exp with their company up until hasn't been bad but not great either. But after all this, I am a very unhappy customer. This experience has really turned me on them.