UPS never delivered, now I’m in limbo
What did people do to resolve this issue because I'm sure I'm not the first. So, UPS was supposed to deliver my new phone, and on the day of delivery, tracking statesthe package was damaged in transit and will be returned to sender. Then the next day, the tracking says the package is missing. It's been over a month, with multiple frustrating chats and calls with T-mobile reps from the Philippines who repeat from the same script saying they will escalate and investigate and someone will follow up with me and call me back within a week and this will be resolved and I can get a new phone and so on and so forth. Meanwhile, I'm getting emails and texts saying my trade-in is due and I will be charged the device payments. At this point, I'm ready to cancel my five lines, device line, home internet and go somewhere else.
UPS Damaged phone
My question is simple. I have called customer service 3 times today and UPS twice. I sent back a pristine Iphone 13 max in exchange for the 16. When the phone arrived to T-Mobile I get pictures of the device showing a cracked screen that was not there before I sent it. I have been a Tmobile customer for 7 years never had an issue. However, I was told by T-mobile they couldn't do anything, and UPS tells me, I can't do anything T-mobile has to file the claim. T-mobile won't file a claim because they "can't prove" the phone was damaged before it was sent. That makes sense, however if you look at my account there is proof that if I sent a cracked deviceback in the past, I am very up front about it. Case and point I did it with a S22 that i cracked right before Iupgraded. Now the drop in value of the Iphone went from 300 to 140. Over 50% of the trade in value and there is apparently nothing I can do. 160 may not seem like a lot, but i mean that most of my monthly bill. I am very discouraged and may have to venture to see if there are any better customer services in the mobile world.