Unknown 404 numbers showing up on my usage log
For about 2 months now, ourtext message usage log showsthere hasbeen hundreds of incoming text messages from two "Atlanta, GA" numbers:404-455-0118 and 404-455-0112. We have never actually recieved anything from these numbers (nothing in our phones). It just shows up on the usage history. I contacted the # and they are out of service, but it shows on our log that we'rereceiving well over adozen texts from them EVERY day. We don't know anyone from GA and that's on the other side of the country from us. I blocked these # from our family accounts, but they're STILL showing up on the usage log regularly. They appearrandomly, at all times of the day and night, etc. No phone calls or outgoing messages,though.
Usage Data Disparity
So last month I got a text stating I used 1.6gb of my data and if I go over 2gb that I would not receive my kickback. So I stopped using mobile data and made sure I stayed under 2gb. My Galaxy S20 showed I was under 2gb. The t-mobile app showed I was under as well under the usage page. So I thought I would receive my kickback. But I did not. The bill stated I went over and I would not get a kickback for that line. Whats strange is I never got a text saying I went over and that I would lot receive the kickback. Like Iusually do if I go over. I checked my phone and app again and both said it was under 2gb. Except when I dug deeper and checked usage details in the app, it did show I was over 2gb. But why does that not match my phone or the app'd usage data section. So fast forward to today. Again my phone shows 800mb of usage as seen below. The app usage page matches what my phone says as seen below. However under usage detail it says 1.49gb. What gives? Another thing to add is that all of my 5 other lines. The usage detail page matches the usagepage and the phone. I honestly believe something is messed up on tmobile's back end system and calculating my usage incorrectly for my one line. Which is costing me extra money because I am not getting the kickback that I qualify for. Ayuda.
Detail Usage not updating
When will this feature be restored? The last reply to this was over a week ago. This is not acceptable some of us use this feature to make sure our kids are not in contact with unknown numbers. This could be resolved with a good coder, if thats the issue, or a server replacment if space is an issue. Please correct this ASAP, of issue a small credit as all promised services are not avaiable.
Any idea when the real-time usage will be fixed?
I reached out to customer service who said they had engineers working on the real-time usage issue a week or so ago but my account is still not updated. They wouldn't open a ticket for me saying they weren't allowed toopen a ticket on this issue. Anyone else know how to get this fixed? Or a time-line of when these engineers will have this resolved? I've never heard of not being able to open a ticket on a problem .
