Phone upgrade issue
I am trying to upgrade my wifes phone online, and every time I choose "no protection coverage" the website resets and asks me again if I want protection. I can't seem to skip this part. I am being forced to buy something I DO NOT WANT OR NEED. I am going to assume this is a bug, and nothing nefarious. If anyone has a solution, please tell me. I talked to a rep and they had no idea what I was even talking about. If I had time, I would go in to a store, but I do not. Thank you for your time, Dan.
So incredibly frustrated
Over the course of our time with TMobile, we've been continuously hamstrung with website issues when it comes to paying our bill. Today's commentary says they "got their wires crossed" and to just try again later. Nowhere else, anywhere, have I seen reports of services being down, maintenance being performed, nothing. I've tried guest mode, multiple browsers (and their private counterparts), and even an entirely different PC to make sure something wasn't wrong on our end. I can get to the homepage once, and the second I try to log in, it falls apart, and apparently hangs on to the attempt, because everything I try after that causes the same error to pop up. It's completely prohibitive, and prevents me from being able to access any necessary resources involving my account. We came to TMobile because it was cheaper than Verizon, and while I'd say "you get what you pay for" might otherwise apply here, $150 is not equivalent to the subpar level of performance we've gotten from our signal quality to the website. You tout yourselves as the "Leader in 5G" or however you phrase it; maybe shift some R&D resources into website service and stability!
Mobile WiFi and Text Verification
Hi, I noticed that mobile hotspots don't receive texts for verification, as such it becomes impossible to set up a T-Mobile ID and verify it. This results in late fees and difficulties paying the initial bill or setting up automatic payments. Any chance you'd like to refund the late fees and rescind any negative credit reports? This is due to a lack of foresight from your website techs, not any kind of dishonesty or infidelity on the part of the customers.
billing system is not working - website, app, call center and store
Very frustrating that I am trying to upgrade both my watch and cell phone, and for over a week T-Mobile app, call center, website and in store give me the same "error message" cannot process payment, call us. For what is worth, I tried with an amex, master card and visa all from different banks, all of them working, including one of them was just charged through auto-pay for my monthly bill. I strongly recommend t-mobile systems to fix it in a more prompt way, if not, consider notto offer them? It is easier to go to an amazon or a best buy and just buy the devices, caveat, and also making it easier to switch providers. Very disappointing to see these type of billing/invoicing systems fail in year 2023 from TMobile - this is not good for business nor longevity.
Rebate Website not Working
Hello, We recently switched from Verizon to T-Mobile. When we switched, we were told that we would get a $200 rebate for each line ported over. When I go to promotions.t-mobile.com I am able to enter our phone number (the one the account is set up under) and sometimes I can log in. However, once I either log-in or even just put the phone number in, I get a message that says "whoops, something went wrong". We have tried for a couple days at separate times but we can't get passed the log in phase. Is there something I am doing wrong on my end? Is there a phone number I can call to get this done? This is extremely frustrating because we would get about $1000 in rebates and we have a time limit to submit the claim.
