website issues
6 TopicsConstant Errors with webpage
WHY on earth are there so many errors and "wires crossed" messages when trying to do dang near anything? Both on the mobile app and the web page browser. I can hardly do anything with my account and I don't know that customer service could help or not..14Visto0likes0ComentariosHow To Login with Home Internet Only
We recently switched internet providers to T-Mobile. We do not have any cell phones with T-Mobile. Apparently, since we do not have a T-Mobile phone number we are not allowed to access the website. We did sign up for paperless billing and autopay but if I need to change either of those settings I'm in trouble because I cannot sign into our account. How on earth is this acceptable? Does anyone have a workaround to providing a T-Mobile phone number in order to access my account on the website?8.8KViews3likes12Comentarioswhy do links on the t-mobile page not work?
I tried to see detailed activity and I getAn error occurred while processing your request with a Reference #. I clicked on a support link and then clicked on 'can't find what I am looking for' and got a similar 'error processing'. What gives? You would think all links should work...15Visto0likes0ComentariosIssues navigating websites like ReserveCalifornia.com
Anyone else experiencing issues navigating reservation type websites like ReserveCalifornia.com? I'm trying to book a camp site. The website launches but the site seems to get stuck when searching or booking. This only happens when using T-Mobile home Internet49Visto0likes1ComentarioDigital Touch Tone vs. Touch Tone
Technology can improve our daily lives and can also complicate them. Going forward at times, can result in going backwards. "If it isn't broke, leave it alone". Touch tone Old technology has a preprogrammed "tone" established, allowing a connection to be heard and passed through with correct information. Newer technology uses thousands of tones associated with 0-9 computer screen connections. " if you would like to receive this call pres 1", by pressing 1, this tone must connect with the exact receiving tone as the outgoing tone. If the tones do not exactly match, you mayfind yourself pressing "Beethoven" vs "Motzart". Your call will not connect if your note does not match the receiving note. How do companies address this issue? After several agents pass the buck, hang up on you and you finally manage an agent without preprogrammed bot mentality, you will discover a claim to their technicians will be processed for further review. Usually a 3 day or week process. Akind agent will brief you upon this expected length, though technically this is a breech in policy, some agents are actually still bread with human decency. A history of incomming lines will be viewed for their tone matching capabilities to rule out whose playing b flat. Once identified a tune up follows. However as with all instruments,those musicians know nothing ever stays perfectly in tune. Going forward can at times mean, your really better off sometimes with one octave than with multiple octaves, as there are less variables of your touch tone being unable to play the exact reciprocating frequencies needed to simply....connect calls. Life is a balance of machine and mankind. Machines are only as good as they are programmed. A good company will never put policy over their paying customers. A company is only as good as its character, not of its policies. Policies are fluid rules needing to bend with the tide of current needs. A company unwilling to address their outdated or unacceptable policies, will find their "product" will never support their character. But quality of Character will always support a product.109Visto0likes1Comentariounable to use tmobile app
I have called T-Mobile help line as I was told I could call and get the 2 step verification turned off. I am unable to login and update myself because I do not have a Tmobile phone number. I bought the home internet for work and can not use my actual phone number (with AT&T) to receive a code because It is not a Tmobile number. They guy I spoke to from T-Mobile said I HAD TO have a line with T-Mobile in order to access my account on the app or online. Someone please help. This is ridiculous. I just need access to my account. I am able to verify through email but then it takes me to the phone verification and I can't go further.169Visto0likes2Comentarios