Can't make any payments on T-Mobile website
I received the following text: T-Mobile: As part of your new My T-Mobile experience, your Autopay feature needs to be re-setup prior to your next bill cycle date. To avoid a service interruption, please login and re-setup your Autopay at <link>. However, when I go to the website and try to refill my account, I get the following error, displayed under the "Payment method" section: We are unable to process this payment transaction. Visita una tienda para completar esta transacción. The fields to input my payment information are disabled, so I cannot even attempt to make a payment.This is true regardless of whether I try to re-setup Autopay or even just make a one-time payment. I tried on two different browsers (Chrome and Edge) and got the same results. Why can't I make my payment online? My cycle ends in a week.
Bill & Pay not working
Whenever I login, either on the mobile app or through the web, when I click on "bill & pay", it NEVER loads. It just sits with a circle going around. I have tried reaching out to customer service and they have no idea why on their end. Has anyone had this happen and how were you able to resolve it (if you were able to)? ¡Gracias de antemano!prepaid topup with a foreign credit card not accepted
Hi, I travel to the US occasionally andhave a prepaid Sim with gold rewards statuswhich I topup yearly to keep the account active. I just tried to topup again and have tried usingseveral non-US issuedcredit cards (visa and master) but it shows a "card number is invalid Pls try again" message afterI enter my credit card number. Any idea what's wrong? Gracias
tmobile website is horrible
The website is really horrible. i was trying to buy a watch and plan, its keep on showing me 404 error and when plan page open, the text is overlapped on each other.. it seems that no one is maintaining or care about digital experience or customers.. https://www.t-mobile.com/404
