Can't make any payments on T-Mobile website
I received the following text: T-Mobile: As part of your new My T-Mobile experience, your Autopay feature needs to be re-setup prior to your next bill cycle date. To avoid a service interruption, please login and re-setup your Autopay at <link>. However, when I go to the website and try to refill my account, I get the following error, displayed under the "Payment method" section: We are unable to process this payment transaction. Visita una tienda para completar esta transacción. The fields to input my payment information are disabled, so I cannot even attempt to make a payment.This is true regardless of whether I try to re-setup Autopay or even just make a one-time payment. I tried on two different browsers (Chrome and Edge) and got the same results. Why can't I make my payment online? My cycle ends in a week.
Bill & Pay not working
Whenever I login, either on the mobile app or through the web, when I click on "bill & pay", it NEVER loads. It just sits with a circle going around. I have tried reaching out to customer service and they have no idea why on their end. Has anyone had this happen and how were you able to resolve it (if you were able to)? ¡Gracias de antemano!
Mobile WiFi and Text Verification
Hi, I noticed that mobile hotspots don't receive texts for verification, as such it becomes impossible to set up a T-Mobile ID and verify it. This results in late fees and difficulties paying the initial bill or setting up automatic payments. Any chance you'd like to refund the late fees and rescind any negative credit reports? This is due to a lack of foresight from your website techs, not any kind of dishonesty or infidelity on the part of the customers.
T-mobile block the all of ways making payment then suspended account..
I set up an account with paper billing my habit is to making payment thru check when I received statement but some how, i did not receivestatement since couple of month i got some notice of unpaid amount logged in many time since Igot that message but I cannot even find my statement trying to making payment with credit card but always system error So I just sent some amount of check last week. but today I got my accountsuspended still their website are not working of payment 5 lines under my account what do I do?prepaid topup with a foreign credit card not accepted
Hi, I travel to the US occasionally andhave a prepaid Sim with gold rewards statuswhich I topup yearly to keep the account active. I just tried to topup again and have tried usingseveral non-US issuedcredit cards (visa and master) but it shows a "card number is invalid Pls try again" message afterI enter my credit card number. Any idea what's wrong? GraciasPrepaid Payment. Invalid Zipcode
Hi, I am trying to pay my account for prepaid. I input all the information and when i get to the zipcode section, the webpage tells me the zipcode I enter is "invalid". I am paying with a foriegn card. I have done this in the past with no problem and the payment page even allows my country to be selected. Ordinarily i would think that there is a restriction on a foriegn card being used, but the page allows other countries to be selected and i have paid this way in the past. Is T-Mobile using only US database for zipcode verification on transactions? Any help on how to pay this is appreciated. Thanks, FB
