WIFI Calling Preferences Being Forced to Cellular Preferred
I am experiencing my WIFI Calling Preferences always being forced to "cellular preferred", as are others. I live in an area with poor T-mobile mobile data signal and this recent behavior makes my phone unable to make and receive calls and text messages. I believe the problem only started happening after the next to last T-Mobile software update. Everything was fine for my first 5 months of ownership. A Google search shows posts of other users experiencing the same issue, but no options other than a tedious workaround of manually switching the phone to Airplane mode and changing the WIFI calling preferences back to "WIFI preferred". I have to do this kind of process each time I enter and leave my home, and sometimes have to reboot my phone as well. The times I've forgotten, I've missed package deliveries and went to a doctor appointment when the doctor had left a message that he was out sick. This appears to be a carrier specific issue as far as I can see. I even tried replacing my rock solid Netgear R6400 router with an ASUS AX3000 router with no resulting changes. I'm in a small apartment only 10 feet from the router, with a very strong WIFI signal. I have two Samsung Galaxy S20 phones (March 2020) which both exhibit the exact same behavior. I spoke with T-Mobile Tech support which appeared to be clueless about this issue other than to send me two new S20 phones under warranty to my T-Mobile store. I do not have high confidence in this approach but will try the new phones and report back. Does anyone know anything more? I am not aware of T-Mobile publicly acknowledging this issue.
Text sending and call audio drop issues on Moto Edge 2023
Hi all, I have done some searching and found others with similar issues but none identical to mine so I am hoping to get some help. I recently switched from an older Moto phone to a Moto edge 2023. I just moved the sim card over, no update to it. The old phone also had 5g and the SIM card was current with that, but the new phone has 5g UC showing on the connection display as well. There are two symptoms I am having with the phone. First, the audio on calls drops every so often for a few seconds, then picks back up. This happens both on wifi calling and when I turn off wifi to continue the call on the network, but seems to be more frequent while on wifi. This symptom was present on the old phone as well and I had hoped that a new phone would resolve it. Second, sometimes when I send a text it says it was not sent and to delete or resend. I use the default messages app and have it set to turn on RCS chats but also to auto resend as SMS if it doesnt send. The only way to get the message to send is if I put the phone into airplane mode and then back online again. This trick works whether I am on wifi or not. Just turning off wifi, restarting, etc will not allow the texts to send but 100% of the time they will send after that airplane mode trick. I am hoping that my resolution is as simple as a new SIM card, but wanted to check here for any other ideas before I do that. Thanks in advance for your help solving these two problems!No service for my "unlimited" plan! Can't make calls or texts without being connected to wifi?
Since I got on a new plan with t-mobile in 2022, I've been having issues receiving and sending texts and calls. I'll need to be connected to wifi most of the time to have service but I'm paying for an unlimited data plan and rarely have service when I'm out. Tmobile is stealing from me, I should not be paying this much to constantly be out of service! Especially when I need it most while I'm commuting or traveling. I recently got an unlocked phone compatible with tmobile from backmarket, not expecting much but once I put my SIM in the phone, this problem got 10x worse. I troubleshooted the network with customer service but nothing changed, and got a new SIM and the service did not improve. But now I look at my account online and it says the model of my phone is an iphone 12 when I actually have a samsung galaxy FE???? I'm so confused and I want my money back!
Does Wi-fi calling HAVE to be turned on for my phone to make calls to work?
My phone suddenly stopped making calls or receiving Texts. Then I chose to turn on WiFi calling and things began working. Should WiFi calling always be on? Is my phone needing to be serviced? I've tried understanding Troubleshooting. A suggestion to do a Master Reset. I can't figure out how to do that.
WiFi Calling not working suddenly
We have two Apple Store iPhones, one a 12, one a 12 Mini. Both have LTE enabled and work with LTE/5G coverage when we are out and about. ISP is Spectrum; our connection typically speed tests at >300 Mbps down and 19-20 Mbps up. It's been rock-solid for other purposesall day, including steaming media. Phones use WiFi for other purposes without problems.We live on the island of Kauai, HI.Router is an ASUS RT-AC68U. All devices have most current non-beta system software. All have been rebooted in the process of troubleshooting this. T-Mobile plan is postpaid unlimited. WiFi Calling is essential for us since we have marginal to no wireless coverage at home. WiFi Calling on T-Mobile has worked reliablysince we switched to T-Mobile in the fall of 2020. Sometime recently, WiFi Calling has stopped working. Both devices show green wireless antenna, "No Service", greywireless antenna, "T-Mobile WiFi Calling", green wireless antenna, "No Service", [rinse and repeat on about a five second cycle]. The phones both installed a "T-Mobile Service Update" several weeks back; at that time, I noticed that my battery was not lasting nearly as long, and the largest consumer was "No Cell Coverage". (63% over the last ten days, none in last 24 hours.) I don't know when WiFi Calling stopped working; I did put on the latest iOS security update several days back. Any advice? Unreliable WiFi Calling (previously on Pixel/Verizon and Pixel/Google Fi) has been the bane of my wireless existence for several years now. I thought six months or so with T-Mobile with reliable WiFi Calling was a good sign. Now, not so much.
