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123Wiley
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Joined 11 months ago
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Re: Amazon Fire Television
FriscoEli wrote: Having the same issue. Added home internet on the last day of the Fire-TV promotion (Nov. 29, 2023). T-Mobile first claimedthat I'm not eligible because I activated the Fire-TV offer on Nov. 30, after the promotion was over. Here's the kicker: The offer clearly states that you have 30(1) days to activate offer, so I should have been able to activate until Dec. 29, 2023. After being escalatedtwice, T-Mobile admitted I was correct. But then… The representative told me that despite adding the internet while the offer still applied, and charging my account that same day, the system did not fully process my information until after the offer expired (like it's my fault). I told the representative that he's admitting to FRAUD. Currently escalated again and waiting on a call back, Absolutely shameful process…someone should lose their jobover this. Im pretty sure none of us will see a TV, ever. They're frauds, just like their "high speed" internet (5mbps). Its been the 10 weeks that theypromised an email notification from Amazon. Time for a class action suit?6Visto4likes0ComentariosRe: Amazon Fire Television
NYD wrote: Frisco, The business world of loyalty is upside down. This seems like fraud and a class action in the making. All I want is my FireTV. I signed up based on that; ONLY. If it wasn't a real offer then why PROMOTE IT??? 🤬 Yeah, its time to start talking class action suit. Maybe, just maybe if you hit them in the pockets and get news coverage theyll stop this kind of __.7Visto3likes0Comentarios3 days... 2mbps
OK, this is my third day with 2-3 mbps "service"! When i call its the same S, my account number and "trouble shoot". Andwhere has it gotten me, 2mbps! T-Mobile wants their money on time, they're good at getting that right. When are they going to deliver home internet? All i want is to come home, turn on the TV and watch the news, is that too much toask for? I guess it is. Spectrum keeps coming by, trying to get me back. I guess if i really want home internet, ill have to go back.104Visto2likes3ComentariosRe: Amazon Fire Television
StolenID wrote: I ordered T-Mobile internet service, and was supposed to get an Amazon Fire TV. Not sure where to check the status? Yeah, me too. The check in on line is less than worthless. Don't bother. Call, and call again with your promo code, and the two ID numbers. Make them add that to your account remarks and demand a text summary of the call. Its been the ten weeks they promised before a notification from Amazon.3Visto1like0ComentariosRe: Amazon Fire Television
Jovina wrote: HI all, did anyone get their promotional item for signing up for T-Mobile? Not yet, but T-Mobile seems to be famous for backing out of their promises. I have called T-Mobile three times and they have "assured" me that i will be notified 10weeks after the signup. The supposed check on line does absolutly NOTHING but tell you to fulfill the requirements but says nothing about what needs to be done. What clowns!3Visto1like0ComentariosRe: every night at 7 pm no connection
JonT wrote: This happens for us every night between 9 - 11pm in Florida. Also tired of calling customer service. Started maybe 6 months ago, everything was great before that. Im in central Fl. and it's been weeks of DAILY shutdown between 11:30 and 11:45. There's no sense in calling t-mobile then, you only get the (useless) off shore help.10Visto1like0ComentariosRe: external antenna
Ag1961 wrote: does anyone ever have or used anexternal antenna for area with real low or no signal and does T-Mobile has them? If you have home internet you can ask T-Mobile for a "CELL SPOT". It works well in the home and surrounding area. Atrue, 3rd party,signal booster is expensive and requires some background. I kluged a car booster for my home until i got the cell spot. If you have T-Mobile home internet they will tell you its not compatable with the cell spot. I have not found that to be true. If you are asking about an antenna to boost your T-Mobile Gateway, save your money. No improvement.47Visto1like0ComentariosRe: Why cant customers who have been loyal supporters since 5G home internet service started get tye new gateway with antenna hookups.
And it's most likely T-Mobile. I live in a small central (flat) Florida town that is 95% residential, no industry at all, not even small. If i get up on my roof, i can see the tops of the three nearest towers. Two are fake pine camouflaged so they're easy to spot. It took over a minute to sign in to the Community Site because my up load speed is less than 1mbps. If i have to do anything that involves a lot of up load, i have to use the Hot Spot function on my cellphone. That's how bad it is. Im pretty much limited to functions that are down load only such as TV streaming with constant buffering. While common wisdom says you can't stream from your phone's Hot Spot, yes i have, and as bad as it is its often better than T-Mobile's -"High Speed Internet"-. Go to Verizon,nope. ATT, never. Go back to Spectrum and all their add on charges, rather not. All i can do is wait for the city to finish fiber to my neighborhood. If i lived 4-5 blocks closer to downtown, i could pick up the city's free internet. Slow, but not nearly as bad as what I'm paying for.8Visto1like0ComentariosRe: Why cant customers who have been loyal supporters since 5G home internet service started get tye new gateway with antenna hookups.
Well, im a new (sucker) customer and got the new Gateway with antenna hookups. Im three miles from three antennas and im getting 2bars (weak) of signal. So, like the fool i am, iinvested the $100.00 into the proprietary antenna. Hooray for me.... i still get 2bars of signal, and 5mbps down.9Visto1like0Comentarios