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AdamL
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Joined 23 days ago
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New subscriber -- G4SE running firmware 1.03.14 -- drops internet for ~15 seconds multiple times a day
I'm new to T-Mobile 5G Internet - signed up to save money and because I've always had a good experience with T-Mobile overall. Setting up the G4SE gateway was straightforward, and my speed tests show solid results. However, there's an issue that's been frustrating: several times a day, my connection drops for about 15 seconds. Gateway Model: G4SE Firmware: 1.03.14 Issue: Internet connection drops intermittently for about 15 seconds, while local devices remain pingable. During these drops, I can still ping the gateway's internal IP without issues, indicating a temporary loss of only the external internet connection. I reviewed the forums, and it seems I'm not the only one facing this. I called T-Mobile support, hoping for some insight, but they suggested it might be due to my MacBook not using the 5 GHz band. ?!?!?!? Not exactly the response I expected for a core connectivity issue. Anyone else experiencing this? Any tips or ideas for further troubleshooting? I gather there is a problematic firmware but this doesn't seem to be the one people are generally having an issue with?Another suggestion was to make sure its not overheating101Visto0likes2Comentarios