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Arual_RY
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Joined 4 years ago
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Re: USPS lost my trade in phone needed for a rebate
formerlyloyal wrote: USPS lost my trade-in also. Ishipped 3 trade-ins on November 23rd. 2 arrived, 1 did not arrive and has been in transit status for over 10 days after the2 arrivals. I reported to USPS through the online problem reporting immediately. I then called the customer care at Tmobile. I was told byTMobile toreport toUSPS. USPS responded that the phone is missing and I need to contact TMobile since I usedtheTMobile printed shipping label. USPS has a serious missing mail and mail theft problem.Forcingcustomers to use USPS for trade-ins especially during holidays seems like a scam to funnel as many as phonesto theft as possible and tie the customers hands in filing any claims. I have the same issue. I even went in store for them to print out the return label. My tracking number hasn't been updated since December 2nd and it just says "in transit". Have you called and asked if your credit will still be honored?
