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Bertrand
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Why is T-mobile charging for WhatsApp international video calls?
I have beennoticingincreases on my monthly bill lately and called in to verify. The agent told me the extra charge is due to an international call. But guess what: I have been calling my country for years using WhatsApp VideoCall and I have never been charged, since I have unlimited data. When I google the question I realize I'm not the only one who has this problem with T-Mobile.On my first call to the billing department the agent told me that international phone calls made through WhatsApp can be charged; she issued a one time courtesy refund to my account though.Then I spoke to a second agentand then a third agent, who both blamed WhatsApp for the issue. Here is what What'sApp says on google about this known issue: "WhatsApp uses your phone's cellular connection or Wi-Fi network to send and receive messages and calls to your family and friends. As long as you haven't exceeded your mobile data allowance or you're connected to a free Wi-Fi network,your mobile provider shouldn't charge you for messaging or calling over WhatsApp" I I've been with TMobile for about 15 years, but this issue made me consider taking my business elsewhere, since I videocall Brazil everyday using What'sApp. I was offered to have put a block on international calls on my account whatI will not do since I must be able to call abroad in case of an emergency. So, in other wordsthey may keep charging me and keep blaming WhatsApp for that. Thanks God they are not the only cellular company over there!Solved35KViews5likes29ComentariosRe: Why is T-mobile charging for WhatsApp international video calls?
Hi Mike, I shopped around and found a better deal with AT&T, getting more than I'm getting with T-Mobile and paying less. However AT&T has received some complaints like ours. Or I can pay a little more and go to Verizon, which is a better company in every aspect. I'm waiting on my next bills, if I see even a small increase due to this shady practice that they blame on WhatsApp,I'm out for good.I'm not even telling T-mobile because they can make it difficult for you to port your number to the other company. Just start the service elsewhere and as soon as your number starts working on the other company you may call T-mobile for a last Good Bye!89Visto4likes0ComentariosRe: Why is T-mobile charging for WhatsApp international video calls?
Hi Sylvia, you can go to every cell phone forum out there and tell your story. A lot of people check onthese forums before choosing a cell phone carrier. On thisactual competitive market, reviews, good and bad, are everything!58Visto2likes0ComentariosRe: Why is T-mobile charging for WhatsApp international video calls?
Bro, you look upset; you work for T-Mobile …maybe? I did not screen shot the whole conversation, I just did with the relevant part for this issue. Anybody can google about this and find the whole discussion online, plus other events of people complaining about being wrongly charged by T-Mobile.It is still not clear why T-Mobile does not recognize the problem and openly talks about it on its website, offering a solution for every customer to avoid this type of charge. On my side I have my Plan package ready through a different company. One more wrong charge to my bill, even a single dollar, and I'm out, 15 years of loyalty will be thrown into atrash can. I'm no longer answering you. You can easily google the subject and find details about this repetitive issue online. Good bye!!!20Visto1like0ComentariosRe: Why is T-mobile charging for WhatsApp international video calls?
It became a HE SAYS SHE SAYS thing. The solution is all over the Internet: pushing airplane mode and only using a WI-FI connection before making the call. So how come T-mobile doesn't widelydisplay a solution for this, since I realize now it's such a widespread problem? Is T-mobile really interested in not charging the customer for international calls made via WhatsApp? What if I don't have a Wi-Fi spot available when I need to make an international call via WhatsApp? The situation in the market today is that there is a lot of competition out there. We don't need T-Mobile, T-Mobile needs us. Theseattachments are from Google!20Visto1like0ComentariosRe: Why is T-mobile charging for WhatsApp international video calls?
I found online that a t-mobile customer with the same issue, in 2016, was informed by T-Mobile that when T-mobile realizes there is an issue with the connectivity of the WhatsApp call, T-Mobile itself changes from data call to a regular call, and then charges the customer. Take a look on the attached screen shot.8Visto1like0Comentarios
