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CaptainPicard
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Joined 5 years ago
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Samsung/T-Mobile Order Disaster
I ordered two S23 Ultras on the Samsung site.I'm a T-Mobile customer and I checked out both orders by providing my phone number and account pin and going with financing via the T-Mobile bill. As of today, no one can tell me who is responsible for sending me the shipping labels for the trade in devices I have for each order.Samsung, or T-Mobile?T-Mobile has no information on the orders and insists that since I ordered them via the Samsung site that it's Samsung who needs to send me return labels for the trade in's.Samsung chat support repeatedly insists that the carrier is responsible and I send my trade in's to them. Can someone tell me *****WHAT IS GOING ON**** and what reality is here?The chat support agents at both T-Mobile and Samsung just aren't grasping the problem...they are difficult to communicate with and don't comprehend the problem. I have spent hours with T-Mobile chat and phone support and the language barrier is preventing them from understanding the nuances of this issue.136Visto1like1ComentarioRe: NordVPN Counting as Hotspot Data?
Uhles wrote: I have been experiencing the exact same issue. On an S23 with an esim I got an alert that my hotspot data was 100 % used. I haven't had my hotspot on at all but the VPN was turned on. I contacted Nord VPN about this once before and they refused to acknowledge the problem. If anyone has a solution please reply. Thanks! I contacted T-mobile via online chat support. The representative was not helpful. She repeatedly stated that the only possible way hotspot data could be used is if an external device was connected. I tried to explain that it appears to be a known issue with VPN use on the handset itself, but this went completely over her head; she didn't even know what a VPN is. After pressing the issue, she claimed that she was escalating the matter for further review and that I would receive a callback within 48 hours. That was five days ago. Needless to say, between the lack of responsiveness on this forum and the lack of follow-up from T-Mo, I'm left screwed out of my hotspot data allowance, an inability to use a VPN on the T-mo network, and of course the delightful announcement that my plan cost is going up on six lines despite the pledge that rates would never increase. As a legacy Sprint customer since 1998 who got pulled to T-mo through the merger, I knew it would be bad news, and this is only the latest example of how T-mo sucks. Screw the Tuesday perks crap. Take what you're spending on that fluff and put it toward customer service that works.13Visto1like0Comentarios