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CherylG
Network Novice
Joined 2 years ago
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Prepaid Autopay and Text Reminders/Alerts
Hello.We are worried about why my son received a text today to refill his account, instead of a text that autopay was going to refill. He and I both have the same refill date. My text was: "Your T-Mobile AutoPay is scheduled to make a refill payment of $25 on 08/15/2023." His was : "T-Mobile: Reminder: Please refill your plan by 08/14 to ensure continued wireless service at t-mo.co/refill24 or call us at 611. Please disregard if you've already paid for next month's service." His autopay is set up and shows as enrolled. I asked t-force on Facebook, and they said they see it set up and believe it will still go through tomorrow. But they didn't know why he received that text. We have been dealing with a ticket for months to resolve why he wasn't receiving any texts at all about autopay, and I'm worried they did something that caused this. There is also an alert when he logs in saying "Your payment is due. Please add service to your account now for uninterrupted service." when i log into my own account there is no such alert. I am so concerned that the autopay is not working on his account, even though it shows as enrolled. Does this sound normal, to receive that text and alert and still have the autopay go through?109Visto0likes0ComentariosRe: How to keep existing prepaid account and plan when upgrading to a new phone
That article says it's for postpaid. Are you saying they will charge me a fee to bring my new Samsung phone in and ask them to transfer my existing prepaid account to the new phone? I'm not sure if it will have an eSIM but if it does you're saying they will charge me to do that?11Visto0likes0ComentariosRe: How to keep existing prepaid account and plan when upgrading to a new phone
So now I'm thinking of just buying a new phone at best buy. I'm mostly interested in Samsung Galaxy models. Are there certain ones that will work and ones that won't? If I can find that out then I'll be sure to buy one that will work.23Visto0likes0Comentarios