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CityGal
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Joined 3 years ago
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Re: Why can't I view my detailed bill online?
I'm replying to my own message with a follow-up:I called T-Mobile again, and the second representative was able to address my issue. She had me log out and log in again, and she worked magic to make me the Primary User of my account. I'm not sure how I would have done this myself, and I was thrilled that she was able to help me. She was far more capable than the first representative I spoke with. So, I guess the lesson learned is that if you aren't satisfied with how a rep is handling your question, you have the right to end the call and to speak with someone else.32Visto2likes0ComentariosWhy can't I view my detailed bill online?
I recently signed up for paperless billing.I am the primary name on this account. My current bill is a lot higher than the previous ones, and I am interested in taking a look at the actual bill to review the itemized details. When I logged onto the website and the App, I was able to see the total bill but I received a prompt telling methat I need authorization in order to review thedetailed bill. I'm not sure how to get this authorization, and why I can't just view the detailed bill.2.2KViews1like5Comentarios