User Profile
CJG
Transmission Trainee
Joined 11 months ago
User Widgets
Contribuciones
WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
The Philippines call center is a complete waste of the customers time because they are untrained, have zero access to a customers account, do not have a clue about technology, and to compensate for this, when one asks to speak with a supervisor they lie and put on one of their colleagues who pretends to be a supervisor, even though they are not. WHO ELSE ON THIS 'COMMUNITY' HAS EXPERIENCED THIS? along with the inability to reach any customer service people in the United States?? After using T-Mobile for several years I am seriously thinking of going to Verizon even though they are more expensive, at least I won't have to waste so, so much of my time with the Philippines call center that know nothing about t-mobile or technology. I would appreciate some feedback from others who have experienced the same. Gracias.2.9KViews4likes11ComentariosRe: WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
Jasperkona, Sorry to correct you but there is NO customer service by T-Mobile. Not in the Philippines or anywhere else. There is no email or phone # available to reach the Corporate Offices and the call center in the Philippines don't know anything about phone technology or about T-Mobiles phone plans. Twice after carefully telling them which line of my 2 lines that I wanted them to turn off, both times they turned off the wrong line! When you know you're speaking to someone who hasn't a clue of what they are talking about and ask to speak with a Supervisor, they argue with you saying they can help you and refuse to transfer you! When I ask again they disconnect the call! This has happened to me multiple times. plus, what about the 2 data breaches?? Why didn't T-Mobile have to payout on a settlement?? A good question for the FTC and/or the FCC ( the FCC is a corrupt useless organization but they will be held accountable as soon as the dope in the White House gets ousted.) and last but not least, are you all aware thatT-Mobile calls this community 'a Social website' ?? T-Mobile disgusts me. As soon as I finish a deadline I'm on the first thing I will do is to find another mobile phone carrier.12Visto2likes0ComentariosRe: WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
Bikewreck.. or anyone else, I need suggestions for another mobile service. I may go to Verizon but I'd love to hear from the community who they switched to or are thinking about switching to. Also, I search but could not find a way to email T-Mobile corporate or ANYONE except the Philippines. I had filed a complaint with the FCC about 8 months ago to which T-Mobile's reply was a bunch of lies. After the first major privacy breach that T-Mobile had I carefully reviewed T-Mobile's documents announcing the breach and the steps they claimed to take to prevent this from happening again. It was all bs. I told the FCC that what T-Mobile claimed to do in terms of protecting the customers was not true and further they did not disclose the information that we were entitled to have, such as the 'super duper' fraud prevention tech company that they contracted with. I told the FCC that there would be another major breach very soon. Well sure enough, you all remember, a month later another breach. The FCC stopped communicating with me after that. A major problem is that the Federal Agencies (and the State's agencies) that were set up to protect the consumers, and who are paid by the taxpayers, don't actually do anything for the consumers. There is zero oversight of these agencies and they now get kickbacks from companies like T-Mobile and most other large companies. We have to remember this and to see what a disaster our country is in all while these agencies and current admin politicians are getting richer and richer when it's public information how much any government official or worker gets paid. So how are they able to purchase multiple million estates and more than one! Vote out the Dems come November.12Visto2likes0ComentariosRe: WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
The 55+ Magenta Plan by T-Mobile offers 2 lines with unlimited data, unlimited text everywhere and unlimited calls in the US and in Canada and possibly in Mexico. If you need a 3rd line in addition to the 2-line Magenta plan you have to create a separate 1-line plan for I think $50.00 per month unlimited everything. I've been on the Magenta Plan for several years now and had been very happy until about 1 year ago when suddenly T-Mobile's customer service went 100% down the drain and began using the Philippine call center, which does sound like a party! (LOL) there is so much noise in the background that I cannot even hear myself think. Plus the fact that the Philippine call center employees are inept, 100%. The question is how important is a reliable customer service team to our lives and to our time? For me it is very, very important because my time is a commodity and I want my mobile service to run in the background of my life, not the foreground, just any other utility.. I pay for the experts in these fields to run things smoothly and/or to take care of any problems that they may be having. I pay for service people to do this so that I don't get bothered by these issues that I know little about. Customer service with T-Mobile or my energy company or my cable company or any other utility that I pay for is PRIMARY to me because I pay them for the reliability of their services. The same holds true for me. I provide financial services to clients and when there is a problem I am the one responsible to fix the problem, and I do without further burdening my clients. This is what I am paid for, for if not, the client can do the work themselves.19Visto2likes0ComentariosRe: Incorrect IMEI and phone model on account | pending promo submittal
PNWhiker wrote: Anyone have this happen before - the T-mobile website is now showing one of the phones on my account with a completely different imei and model than what I opened the account with. I just submitted a keep and switch promotion 24 hours ago so I'm finding this ...very strange... and I'm hoping this is just a superficial database error that's not going to effect my keep&switch promotion. I have screenshots of every single page along the way of creating an account, receipts from opening the account, and screenshots of submitting documents so I'm positive I had the correct imei. I will try to get in contact to T-Force tomorrow, if I can get them on the line, but thought I'd try here first. Hi PNWhiker, Check your phones storage capacity. If an iPhone go to Settings>General>About to find. Apple had to switch out my iPhone 12 Pro due to its problems. I didn't think about checking the storage capacity while still in the store but when I did look at this on my new phone the storage of the switched out phone had only 128 GB when my original phone had 567 GB! The only proof I had was that my T-Mobile account still listed my original iPhone which correctly described my original phone with 567 GB so I took some screenshots before I called T-Mobile, foolishlythinking they would help me by telling me the process that occurs when updating a new and very similar iPhone, only with a different IMEI and different storage. Instead of helping me she just updated my iPhone in my account. They're all in on it together, Apple, Google, MS, T-Mobile, Verizon and all of the other big mobile phone carriers.17Visto1like0Comentarios