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CJG
Transmission Trainee
Joined 11 months ago
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Re: Incorrect IMEI and phone model on account | pending promo submittal
gramps28, What you said makes zero sense. She joined T-Mobile on a bring your own phone and in order to create the new T-Mobile account she had to give them the specs on the phone she was bringing onboard. So the resulting incorrect IMEI# is either due to the idiots that work for T-Mobile or just another Slimbag 'get over' action by T-Mobile. I remember when T-Mobile used to be so so good. They are just a disgusting company now and I will definitely be switching to another carrier as soon as possible.37Visto0likes0ComentariosRe: Incorrect IMEI and phone model on account | pending promo submittal
PNWhiker wrote: Anyone have this happen before - the T-mobile website is now showing one of the phones on my account with a completely different imei and model than what I opened the account with. I just submitted a keep and switch promotion 24 hours ago so I'm finding this ...very strange... and I'm hoping this is just a superficial database error that's not going to effect my keep&switch promotion. I have screenshots of every single page along the way of creating an account, receipts from opening the account, and screenshots of submitting documents so I'm positive I had the correct imei. I will try to get in contact to T-Force tomorrow, if I can get them on the line, but thought I'd try here first. Hi PNWhiker, Check your phones storage capacity. If an iPhone go to Settings>General>About to find. Apple had to switch out my iPhone 12 Pro due to its problems. I didn't think about checking the storage capacity while still in the store but when I did look at this on my new phone the storage of the switched out phone had only 128 GB when my original phone had 567 GB! The only proof I had was that my T-Mobile account still listed my original iPhone which correctly described my original phone with 567 GB so I took some screenshots before I called T-Mobile, foolishlythinking they would help me by telling me the process that occurs when updating a new and very similar iPhone, only with a different IMEI and different storage. Instead of helping me she just updated my iPhone in my account. They're all in on it together, Apple, Google, MS, T-Mobile, Verizon and all of the other big mobile phone carriers.17Visto1like0ComentariosRe: WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
SusieQ831 wrote: Tell me about it!! I am on the line with them NOW and so far the call has taken 1.5 hours with NO resolution! I don't even know if they're in a call center because it sounds like she is at a loud party! I have been asking to speak to her supervisor and she absolutely won't do it and keeps coming back on the line repeating the same misinformation over and over. Its like she can't even understand what I'm asking. I just changed ownership title last month to get the 55+ and was misquoted the price andthey didn't say the 3rd line free promo doesn't apply the the 55+. She could've saved me 45 minutes and a ton on frustration should she had said that in the first place. Now I'm waiting for the transfer pin so I can take my business elsewhere. I haven't been so pissed off to lose my cool to a customer service rep like this EVER in my life! And now she keeps putting me on hold and isn't even processing my request properly. I got her name and employee number and will be filing a complaint about her, and a complaint about the sales rep that quoted me a lower price and failed to tell me that the 3rd line promo isn't eligible and now I want to see how can this be legitimate to not offer this promo for the 55+ plans. Doesn't seem right. Im so pissed, I'm fuming!!! hi Susie, The Magenta Plan is the 55+ plan which requires only 2 lines and only 1 person, the primary account holder, to be 55 years old or older. If you just ask for a 55+ plan and don't mention Magenta plan you willget a more expensive plan and/or 3 lines to bring the cost down. You would think that they would tell you this but … very, very poor customer service.9Visto0likes0ComentariosRe: WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
bikewreck wrote: Totally agree. Terrible customer service, data breaches, bad coverage, increasing rates - that's the new T-Mobile. We dumped them recently after 30 years for these types of games. You should do it too. There are lots of better options out there. Hi bikewreck, will you please tell me which service you switched to? I am ready to switch but haven't done the research yet to find another service. Not sure if you'll get this note as you've switched to another service but if you do please let me know on this message chain. Thanks CJG22Visto0likes0ComentariosRe: WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
Jasperkona, Sorry to correct you but there is NO customer service by T-Mobile. Not in the Philippines or anywhere else. There is no email or phone # available to reach the Corporate Offices and the call center in the Philippines don't know anything about phone technology or about T-Mobiles phone plans. Twice after carefully telling them which line of my 2 lines that I wanted them to turn off, both times they turned off the wrong line! When you know you're speaking to someone who hasn't a clue of what they are talking about and ask to speak with a Supervisor, they argue with you saying they can help you and refuse to transfer you! When I ask again they disconnect the call! This has happened to me multiple times. plus, what about the 2 data breaches?? Why didn't T-Mobile have to payout on a settlement?? A good question for the FTC and/or the FCC ( the FCC is a corrupt useless organization but they will be held accountable as soon as the dope in the White House gets ousted.) and last but not least, are you all aware thatT-Mobile calls this community 'a Social website' ?? T-Mobile disgusts me. As soon as I finish a deadline I'm on the first thing I will do is to find another mobile phone carrier.12Visto2likes0ComentariosRe: WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
Bikewreck.. or anyone else, I need suggestions for another mobile service. I may go to Verizon but I'd love to hear from the community who they switched to or are thinking about switching to. Also, I search but could not find a way to email T-Mobile corporate or ANYONE except the Philippines. I had filed a complaint with the FCC about 8 months ago to which T-Mobile's reply was a bunch of lies. After the first major privacy breach that T-Mobile had I carefully reviewed T-Mobile's documents announcing the breach and the steps they claimed to take to prevent this from happening again. It was all bs. I told the FCC that what T-Mobile claimed to do in terms of protecting the customers was not true and further they did not disclose the information that we were entitled to have, such as the 'super duper' fraud prevention tech company that they contracted with. I told the FCC that there would be another major breach very soon. Well sure enough, you all remember, a month later another breach. The FCC stopped communicating with me after that. A major problem is that the Federal Agencies (and the State's agencies) that were set up to protect the consumers, and who are paid by the taxpayers, don't actually do anything for the consumers. There is zero oversight of these agencies and they now get kickbacks from companies like T-Mobile and most other large companies. We have to remember this and to see what a disaster our country is in all while these agencies and current admin politicians are getting richer and richer when it's public information how much any government official or worker gets paid. So how are they able to purchase multiple million estates and more than one! Vote out the Dems come November.12Visto2likes0ComentariosRe: WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
The 55+ Magenta Plan by T-Mobile offers 2 lines with unlimited data, unlimited text everywhere and unlimited calls in the US and in Canada and possibly in Mexico. If you need a 3rd line in addition to the 2-line Magenta plan you have to create a separate 1-line plan for I think $50.00 per month unlimited everything. I've been on the Magenta Plan for several years now and had been very happy until about 1 year ago when suddenly T-Mobile's customer service went 100% down the drain and began using the Philippine call center, which does sound like a party! (LOL) there is so much noise in the background that I cannot even hear myself think. Plus the fact that the Philippine call center employees are inept, 100%. The question is how important is a reliable customer service team to our lives and to our time? For me it is very, very important because my time is a commodity and I want my mobile service to run in the background of my life, not the foreground, just any other utility.. I pay for the experts in these fields to run things smoothly and/or to take care of any problems that they may be having. I pay for service people to do this so that I don't get bothered by these issues that I know little about. Customer service with T-Mobile or my energy company or my cable company or any other utility that I pay for is PRIMARY to me because I pay them for the reliability of their services. The same holds true for me. I provide financial services to clients and when there is a problem I am the one responsible to fix the problem, and I do without further burdening my clients. This is what I am paid for, for if not, the client can do the work themselves.19Visto2likes0ComentariosRe: Online upgrade
capt806dfd, That is absolutely what the T-Mobile stores do. I could go on and on about what several unsuspecting clients of mine have been through - purchasing devices, etc. and T-Mobile online services do not do anything about it. I personally had the same experience that you did when you upgraded your phone. I had a T-Mobile account with 2 lines, unlimited data plan and my daughter purchased an iPhone 13 from an Apple store who gave her the upgrade price. The mistake she made was to have this phone activated at a local T-Mobile store instead of having Apple store activate the phone. WELL, what a nightmare ensued.. I lost service to my line for about 10 hours while my daughter spent 3 hours on the phone with the useless Philippines call center, never getting anywhere,and eventually I went to a T-Mobile store in my town, had to wait 1 hour before I was helped, and thank God one of the employees knew what they were talking about and changed my physical SIM card to an e-SIM card. Additionally, the cost of her new iPhone was put on my phone line, and the 611# continued to bring me to the useless, lying, Philippines call center. I think it's time that we pay an additional $50 - $60 per month for a different service and take back our time and the stress in knowing that T-Mobile is not a company that one can rely upon to keep the customers safe and carefree.15Visto0likes0ComentariosRe: Really Bad Customer Service
Satish, I have had the very same experiences. Not only do all of my calls for support get fielded out to the useless Philippines call center, who know nothing about how T-Mobile operates, know nothing about technology and additionally, they lie. For example, when one requests to speak with a supervisor they transfer you to a colleague who only pretends to be a supervisor. This is very evident, the difference of actually speaking with a supervisor or speaking with just another ignorant person at the call center. In the recent past weeks I have wasted hours and hours of my time getting no where. Actually, the Philippines call center only made matters worse. I am at the point where I completely refuse to speak with the Philippines call center and I am seriously thinking about moving my service to Verizon or another carrier. Verizon is more expensive but at least they have customer service people in the United States that actually know something about technology and billing problems. I also tried looking for an email or a phone # where I could submit a complaint to T-Mobile but in spite of my efforts I could not find any information about where to send my complaint. What this tells me is that T-Mobile in not interested in hearing their customers problems or feedback because they are content in functioning as they do. Little does T-Mobile know that customers are getting tired of being treated with so little regard and eventually this will cause their business to suffer in terms of revenues. No doubt about it. Having kept mobile service prices low won them a lot of customers..now that the prices have gone up considerably, and offering zero customer support, this puts T-Mobile in line with any other service. In the end, it will be all about the ease of speaking with a customer service person when there is a problem with ones phone service, and many other mobile services already offer this.11Visto0likes0ComentariosRe: T-mobile deactivated my phone line when adding my daughters new phone to our account. I can text on my computer but no use of phone
Thanks Fireguy_6364 but I am not going to compromise my privacy by trying to communicate with T-Mobile via Facebook or via Twitter and I shouldn't have to. The Philippines call center is a 100% waste of time. They know nothing about T-Mobile or the customers accounts, and shockingly, they have no access to the customer's account - meaning that even if I authorize them to have a look into my account, they can't. Additionally, they have zero technology experience. I had some very large problems recently with my phone service and due to the fact that I could not reach anyone from the US over my 30 or so attempts to reach someone who knows what they are talking about, I had no choice but to deal with the call center in the Philippines. This 3 week period cost me hours and hours of wasted time. This is 100% unacceptable. After being a T-Mobile for several years I am now seriously considering moving to Verizon. Verizon is more expensive but the time that I have lost trying to deal with the useless Philippines call center, getting only more and more frustrated, leads me to feel that I'd rather pay more for my service and to know that I can reach a customer service person who will help me and not cause me other problems.3Visto0likes0Comentarios