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clm
Transmission Trainee
Joined 2 years ago
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Re: Text is blocked and T-Mobile is saying I was spamming
My number was used to send scam texts. People would report my number as a scam number. T-Mobile hadto file a ticket with their engineers to have the number unblocked. I started having the problem in November and it was barely fixed in March. I filed a complaint with the FCC, and I believe it's the only reason I got a resolution.22Visto2likes0ComentariosRe: Trouble Texting with Galaxy s22 Ultra and spotty service
I've been with T-Mobile since August. Service is pretty decent. I have an iPhone 14 Pro Max, and upgraded my phone when the new ones came out. My texts worked flawlessly no issues. On November 10th my sms texts stopped being delivered. I have called T-Mobile customer service numerous times. Did all their troubleshooting over and over. Took my phone to an Apple Store for them to run diagnostics on my phone. They said my phone is fine, and it's a network issues. Finally on January 10th one of their customers service representatives filed a trouble ticket on my behalf to go to an engineer. I still have not heard back from an engineer or customer service representative. I've called to get a follow up, and I literally have to start all over again. I can't communicate with anyone, and am beyond frustrated. I filed a complaint with the FCC. Hopefully they can get them to fix the issue, because I have seen numerous complaints about texting issues with T-Mobile users. The type of phone varies.7Visto1like0ComentariosRe: T-Mobile Password keeps being changed
I have contacted customer service through phone and the messaging app. I don't have social media to contact them through other means. I have removed my security questions, and instead require a text with a code when changing my password or even accessing my account online. I have changed my email password, deactivated all devices connected to my email in the event that's how they were accessing my account. I changed my pin and all private information. At one point they were able to change my email address on my T-Mobile account to an address that wasn't even mine. They hacked my phone number, and I've had problems with T-Mobile and my phone since that happened in November. T-Mobile has done nothing to fix the issues with my online account or phone/service.24Visto1like0ComentariosRe: texts not received from other carriers
I've been having this problem since November. I've called numerous times and they finally submitted a trouble ticket for me to an engineer in January. I never received a follow up, and my texting issues are still there. I finally had enough and filed with the FCC.6Visto1like0Comentarios