User Profile
CustomerService
Newbie Caller
Joined 4 months ago
User Widgets
Contribuciones
Re: Have not received Magenta Max service since May. TMobile keeps charging me each month and rfusing to unlock the phone I paid offg
My number being assigned to me is not the basis of my service. I don't have service, they have not provided it for 3 months. I tried getting it to work with technical support until part way through June. I am a disabled person on a fixed income. The contract became voided and I stopped paying in June. They can't charge me for a contract they have long since voided. I haven't had Magenta Max since May. They failed. T-Mobile needs to stop fraudulently charging me. I have paid off the phone and they are completely scamming me5Visto0likes0ComentariosHave not received Magenta Max service since May. TMobile keeps charging me each month and rfusing to unlock the phone I paid offg
I stopped getting my Magenta Max unlimited data and cell service in May. It just stopped working and technical support didn't fix it. No data use or cell service since then. 3 months without service. I tried to get them technical to fix it for A MONTH until I finally stopped my Autopay in June. I told them I was canceling payment until I got the services I had already paid for and credit for being without service. T-Mobile has continued to charge me the FULL Magenta Max price every month since May while fixing nothing. Antagonistic customer service scumbags refuse to stop charging me OR fix the issue OR let me out of the contract they voided OR unlock my phone that I paid off. TMobile insists I "have service" when I can't make calls, have used 0 mobile data, and they stopped all my Magenta Max amenities like Netflix. It's extortion. It's fraud. It's theft. I need help54Visto0likes2Comentariosaccount fraud
I have had Magenta Max since Dec 2022 The service stopped working in May 2024. I stopped getting my unlimited data and cell service. I reported loss of service and did multiple rounds of technical support from mid May to June to fix it. They did not. I didn't have service for almost a month when istopped Autopay in June and announced suspension of my account because I wasn't getting service. Customer service has been despicable since then. I submitted dozens of attachment proofs to customer service and customer service refused to acknowledge any of evidence taken from May to July. They insisted I owed them money for May-July I notified the company that they have voided the contract and I asked for my phone to be unlocked. Ihaven't had phone service since May, I NEED to find a legitimate phone carrier. T-Mobile has continued to charge me for June and July despite not having Magenta Max for over 2 monthes. I haven't had unlimited data or cell service since May and they cut off my amenities in June. They continue to charge me 2 and a half months since I last had service Customer service says the charges are valid on my voided contract and refuse to unlock my phone. Anyone have success getting all their evidence of T-Mobile fraud recognized and having your illegitimate charges taken off? How have you dealt with T-Mobile holding your property hostage and shaking you down stealing from you?Fraudulent charges on contract T-Mobile voided
I have had Magenta Max since Dec 2022 The service stopped working in May 2024. I stopped getting my unlimited data and cell service. I reported loss of service and did multiple rounds of technical support from mid May to June to fix it. They did not. I didn't have service for almost a month when istopped Autopay in June and announced suspension of my account because I wasn't getting service. Customer service has been despicable since then. I submitted dozens of attachment proofs to customer service and customer service refused to acknowledge any of evidence taken from May to July. They insisted I owed them money for May-July I notified the company that they have voided the contract and I asked for my phone to be unlocked. Ihaven't had phone service since May, I NEED to find a legitimate phone carrier. T-Mobile has continued to charge me for June and July despite not having Magenta Max for over 2 monthes. I haven't had unlimited data or cell service since May and they cut off my amenities in June. They continue to charge me 2 and a half months since I last had service Customer service says the charges are valid on my voided contract and refuse to unlock my phone. Anyone have success getting all their evidence of T-Mobile fraud recognized and having your illegitimate charges taken off? How have you dealt with T-Mobile holding your property hostage and shaking you down stealing from you?43Visto0likes1Comentario