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eden77
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Re: Samsung S24 Pre-order Issues with Samsung
I hope this helps everyone. After a ton of research and finally getting a T-Mobile tech guy on the phone to bounce some stuff off of, I think we pretty much got to the bottom of it and ultimately it's bull crap but it provides an actual answer finally. At some point at least for me, in all the years I've had my account after starting as an individual regular account or I/R, I received some discounts through employers towards my phone service which for some arteries and turned my account into a business account or I/M, MCSA. If they would just tell you this on Samsung site and be very detailed it would probably save a lot of headache. But there's multiple reasons why your account might be listed as a business account instead of a regular account and apparently in order to change it you would have to basically start a whole new account from scratch and probably more headache than it's worth. I wind up finally succumbing to order my phone on T-Mobile but it's very disappointing and really something that should be addressed properly in the future. Hope this helps some of you.5Visto0likes0ComentariosRe: Samsung S24 Pre-order Issues with Samsung
np110 wrote: I am attemptingto take advantage of the pre-order special for the Samsung Galaxy S24Ultra directly from Samsung.com because their offer is better than T-Mobile. Samsung.com is offering the same trade-in credit as T-Mobile but additional credits towards aSamsung Galaxy 6 Classicwatch and Coverage. So purchasing directly with Samsung.com is the far more lucrative route to go; however, despite the fact that I have a normal T-Mobile Go5g Plus plan, the Samsung website still keeps rejecting my attempts to complete purchase with the followingerror message: "Your account type is not supported on Samsung.com. Please see the non supported account types listed on the page." To reiterate, my account is not any one of the exempt types listed on that page and all of the rest of our phones utilize carrier finance without issue. Can someone please assist in trying to resolve this issue? Thank you! I have been dealing with the same issue since the 17th at the start of pre-order. I've dealt with Samsung and T-Mobile both multiple times and no one can seem to get a handle on what's going on. I'm so irritated that I'm going to lose out on all the benefit of going through Samsung because I'm going to eventually be forced to go through T-Mobile just to get the phone. No one's doing anything they've now escalated my case but it's literally like talking to a wall. This alone makes me want to take my business elsewhere and I've been a loyal Samsung customer for years. Absolutely ridiculous. Don't offer a pre-order deal to all customers on your site and then stop them from actually being able to do so.3Visto0likes0Comentarios