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forejoe
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Re: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
Woody NE FL wrote: Just went thru the same "Your current plan says nothing about a Price-Lock" goat rope with a young T-Mobile Customer Svc Rep. Sadly, he's the one that has to to endure our rath. Anyway, after sharing I'd enrolled in the (Then)Senior Unlimited 55+ Plan, that included a "Guaranteed Never to Go Up" Price-Lock back in December 2017 AND I needed to know why it's now called "One Plan 55+" and there's no longer a lock. Told him I wanted an email address that I could send my concerns to, toward resolution, and was informed there are NO T-Mobile email addresses, but he would be happy to transfer me to his Tampa Supervisor. I gladly accepted that offer and eagerly awaited the end of the Elevator Music, which not surprisingly never ended, I hung up after 15 minutes. I will be doing the 611 thing AGAIN, and this time tell a Supervisor (among other things) to Read the discuss on their Community Page. I may need to give him/her the link to the page. I also spoke to a customer rep and was told it's far above his pay grade. Told me to write to corporate. T-Mobile Wireless PO Box 37380. Albuquerque, NM 87176 I intend to treat this as "False Advertising" and may seek an attorney for this, if not satisfied with their answer. When a corporation advertises "For life", I expect them to honor it. They, most likely, would save many dollars in legal cost if they would just honor what they say. I get so angry when these large corporations think that they can get away with nickel and diming their customers. They just finished hitting us with fee's for using credit card auto-pay. They could save millions of dollars, by simply reducing or eliminating, the amount of free stuff that they think we are interested in.3Visto4likes0ComentariosRe: Price Lock
It appears T-Mobile has spent an enormous amount of resources on scrubbing the web of any mention of their "55+ For Life" plan, that was available back in the fall of 2017. I have searched far and wide to find any mention of it on the web, to no avail. Very clever these people! I'm posting two screenshots I took back in 2017. These advertisements are what brought me to T-Mobile. What a great plan! NEVER having to worry about those pesky rate increases for the rest of my life. Today, this appears to be false and deceptive advertising. I intend to take this to the Chairman of the Board. If no satisfaction is given, I will start legal proceedings. Back in 11/2017, I shared these ad's with several friends, with many of them switching to T-Mobile based on the ad's and my recommendation. I and many others have been made fools of and we shouldn't let that stand. I have filed a complaint with the FCC. I hope that those of you, that have been fooled, will too. Good luck to us all! (Offer details were to accept autopay)2Visto3likes0ComentariosRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
With autopay, you get the deal. Ok, sign me up!!! I did in November 2017. What a fool I was. Worse, I sold this to my friends. Might lose those friends? Thanks T-Mobile3Visto2likes0ComentariosRe: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
This is a screen shot I took back on November 30th, 2017. This advertisement is what brought me to T-Mobile. What a great plan! NEVER having to worry about those pesky rate increases for the rest of my life. This is deceptive and false advertising. I intend to take this to the Chairman of the Board. If no satisfaction is given, I will start legal proceedings. I have been made a fool of and I won't stand for that. What's even worse, back in 11/2017, I shared this ad with several friends, with many of them switching to T-Mobile on my recommendation. What an ass I am!!!3Visto2likes0ComentariosRe: Slammed from 55 Plus Lifetime Plan to One 55 Without Authorization
Oh yes, it happened to us. Back in the fall of 2017, we changed over to T-Mobile after seeing an ad for a 55+ $60 2 line account that would last for the life of our service. Well recently they have decided to no longer honor that agreement. This is a real case of false advertising. T-Mobile has gone to great lengths to scrub the www of any mention of this plan. Google "T-Mobile $60 for life" and it cannot be found anywhere. I have noticed that they have purged many threads on this forum regarding this. Last week there were at least 3 threads discussing this issue and now I can't find them. What have they to hide? They are doing all that may be necessary to avoid a class action on this matter. Very sneaky of them! The offer was that you had to sign up for autopay, which we did. Now, they avoid honoring this by saying that the the plan 'was no longer available when you signed up'. The advertisement is what brought me to T-Mobile. Deceptive advertising practices? We think so and we won't just roll over for them.6Visto1like0Comentarios- 3Visto1like0Comentarios