User Profile
formercanuck
Spectrum Specialist
Joined 10 years ago
User Widgets
Contribuciones
Re: Poor Customer Support for Business Customer
As someone that has/uses T-Mobile Business, I'd recommend that you call the T-Mobile Business support line. This is a 'customer/public forum', not a support line. T-Mobile for Business may be able to help - but for issues like coverage, I'm doubtful, as there has been no help for me with this on Business.50Visto0likes0ComentariosRe: The router page in my browser (5G Home Unlimited)
It's an awful app - you have to first to into T-Life --> Manage and then select your T-Mobile 5G Gateway and login (thumbscan / One-Time-Pin) ... THEN, select the bottom 'Connect' (looks like a magenta Google Maps icon), and scroll down to 'Things'. In my case 'TMOBILE-52DA' 'online'. You will see 'Connected devices', 'Offline' devices, under 'Overview' My-WiFi Allows for password sharing, extra devices to 'add', 'Restart gateway', 'Troubleshoot Gateway', General info (model/firmware), Advanced (IMEI, ICCID, MSISDN) More: --- Internet line 'phone number', Suppport, Gateway User Guide, Gateway Placement Assistant, and my favorite 'Advanced Cellular Metrics', which is a little different than the legacy version. The app isn't very 'user friendly' for this, but ... it does allow you to do all of this remotely over cellular vs. WiFi.28Visto0likes0ComentariosRe: Updated Network Software
Much of this is true. A 'refresh' at best performs a reload of your connection (i.e. disconnect + force new/reconnect). I spoke with reps yesterday who effectively did/said the same thing. While there may be a 'software' refresh, they're effectively doing the following: 1. Disconnect/reconnect (remote refresh) 2. Force local connection clear/rebuild (network reset) 3. Force device restart (reboot) which will kill any process (have had this once or twice fix an issue. 4. Eject reinsert SIM (typically doesn't do anything, but will force your device to be disconnected and reconnected (reread from SIM) In my cases, typical issue is 'No Service' in a specific area. Network cycling helps when your device is stuck on roaming or an emergency SoS at times. Most tech's aren't to ... 'technical', but can solve standard issues through a runbook, which is followed religiously. Ask what RSRP or SIN value you should expect, and its like you're talking in Latin.35Visto1like0ComentariosRe: Is there Coverage over the Atlantic Ocean
I suspect there will be 2 types of coverage: Cruise ship roaming (very expensive typically) - and you may wish to disable your cellular services BEFORE boarding the ship - as roaming may cost you for received calls (even missed) and text as well as any data (background apps). WiFi - While not 'really' cheap, it is much less expensive to obtain a WiFi pass - and it will be most likely a flat rate vs. pay per use. For your cruise: https://www.t-mobile.com/support/coverage/international-roaming-checklist#heading314Visto0likes0Comentarios
