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Freegirl23
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Joined 2 years ago
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Re: Can't create T-Mobile ID
Thank you for the offer, but I'm uncomfortableusing Facebookfor something customer service should be able to do. I should be able to call T-Mobile's customer service to get what I need otherwise T-Mobile needs to find a way to resolve thisissue through customer service. On Redditt, I've read about people who haven't been able to create an id since T-Mobile rolled out this service. I don't understand how FacebookT-Mobile reps can fix something that telephone customer service reps cannot.6Visto0likes0ComentariosRe: Can't create T-Mobile ID
HeavenM. I have spoken with 11 different reps from service reps to IT reps to supervisory reps and they all filed the wrong ticket??You're saying it can't be fixed unless I reach out through Facebook or Twitter? I don't have T-Mobile Service, although I did for years and was very happy with it, so 611 is out, I don't have aTwitter account, and if customer service can't fix the issue, how is the team behind the Facebook account able to do what customer service can't do over the phone?5Visto0likes0ComentariosRe: Can't create T-Mobile ID
"The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution." HeavenM, No, it is not resolved and all the tickets in the world aren't resolving it. If you don't know what you're talking about then don't talk. I've been trying since March to get a T-mobile Id. The last time I spent an hour and a half only to be told it's a known issue and the engineers are working on it.7Visto0likes0ComentariosRe: Can't create T-Mobile ID
No, it's not resolved; apparently, it's been a problem for a long time. Looks like maybe since T-Mobile began with the internet service. The only reason it's bugging so many of us is that we can't control our own accounts. I am beginning to think it's T-Mobile's way of forcing people into their cell phone service too.5Visto0likes0ComentariosRe: Can't create T-Mobile ID
This is absolutely ridiculous!!! I have a lot of trouble believing they can't fix this issue. Maybe it's their way of forcing people to get T-Mobile phone service. I had it for years, but recently to Google Fi to cut costs. So I had a T-Mobile account until I closed it in March. Prior to this, I never had a problem.5Visto0likes0ComentariosRe: Can't create T-Mobile ID
Interestingly, I am allowed to sign in here for this forum, but to do so, the system asked for security questions, a password, and an id, which I created. But like the rest of you, I can't get access to an online account for internet only for the same reasons the rest of you are saying. It's so frustrating. I've been trying since mid March. Numerous tickets have been set up too, but I never hear back. so I try the whole process over and over and over….8Visto0likes0Comentarios