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happycat
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Re: How to escalate a complaint
Nawabfatimah wrote: This is WHOLE FULL FLEDGE FRAUD SYSTEM, I'm not the only one. Woah! Same issues with me. They are charging me 33 every month for the Phone I PAID OFF WITH 1400. and every month I'm paying 33 additional for that. No one is able to resolve it. Complain to Nonprofits or Government Agencies If complaining about a business on social media doesn't work out, you will probably want to report the company. Some organizations that may be able to take your complaint include: The Better Business Bureau.You canregister your complaintwith the BBB. It's a national nonprofit that has been around since 1912 - and really, its main goal is to make consumers feel better about patronizing businesses. So when people have complaints, historically they come to the BBB, which often acts as a mediator when trying to work things out between a complaining customer and a business that may not have measured up. The Federal Trade Commission.If you file a complaint, the FTC will investigate it, and it may be able to resolve the issue to your satisfaction. It probably won't be able to do anything about a rude salesperson, but if you feel you've been cheated by a business, tricked or roped into an unfair practice, that's when you contact the FTC. It recommends lodging a complaint on itswebsite. Consumer Financial Protection Bureau.Maybe it isn't a store you have a complaint about. If it's abankor an auto lender, the CFPB is a good place to go. On its website, there's a "submit a complaint" link.6Visto0likes0ComentariosRe: How to escalate a complaint
Tiffani wrote: Hi, Please usefor this communication. My Q.com account is inactive! I would like to escalate my concern to a higher level of customer relation service since i am getting no solutions by calling customer care. I spent almost10 hrs in the past two weeks with customer care onthe phone, trying to solve a scam issue, for which, i believe it was an illegal actperformed by a T-Mobile representative. I WAS SOLD WITH A PRODUCT THAT DOES NOT EVEN EXISTING!! I wanted to get my mother a new phone as her old phone was broken. On Thanksgiving day, i talked to a T-Mobile representative on the phone to check out my options.The representative told me that in order to get discounted phone, i had to switch plans. He sold me a plan called "T-Mobile Essential". The representative told me that T-Mobile Essential will cost me the same as my old plan each month, without adding any additional line(s). There will NOT be any increasing on the plan costs. Byswitchingto T-Mobile Essential, I will be able to get the IPhone 15 Pro at $1,000 discount without trading my old phone. Then, at the end of the conversation, the representative also asked me if he could find me a FREE IPhone 13 for my mom, would i consider turning inmy old Iphone-12for an additional $220. With the above information given to me, I agreed to switch the plan to T-Mobile Essential. However, it turned out that they switched me to the T-Mobile 5G plan, which is costing meadditional $30 more each month. I called to address this concern, i was told that whatever the representative told me does not exist!, Iwill have to pay $30 more each month or they will take away all the discount from the IPhone-15. In addition to this,the IPhone-15 is not discounted at $1,000 because the $1,000 included that $220 trade-in value. I requested customer care to listen to the recording of the conversation and help me to resolve the scam from there. No one care! No one calls me back as promise!!! As of today (01.04.2024), i am still being charged for $150 per month for the 5G plan plus the installment for the IPhone-13 (which supposed to be FREE). This is very disappointed after spending 24 years with T-Mobile. I trusted that T-Mobile would do the right thing to further investigate the issue but NO ONE seems to care and wanting to help!!!! I have my case all written up, getting ready to report this scam to the "Bureau of Consumer Protection" so others can hear the fraudulent business practices. My friend suggested me to drop a message at the T-Mobile Community one last time to see if the issue can get escalate further. If not, then my next action will be escalated this to the Bureau of Consumer Protection. TL Complain to Nonprofits or Government Agencies If complaining about a business on social media doesn't work out, you will probably want to report the company. Some organizations that may be able to take your complaint include: The Better Business Bureau.You canregister your complaintwith the BBB. It's a national nonprofit that has been around since 1912 - and really, its main goal is to make consumers feel better about patronizing businesses. So when people have complaints, historically they come to the BBB, which often acts as a mediator when trying to work things out between a complaining customer and a business that may not have measured up. The Federal Trade Commission.If you file a complaint, the FTC will investigate it, and it may be able to resolve the issue to your satisfaction. It probably won't be able to do anything about a rude salesperson, but if you feel you've been cheated by a business, tricked or roped into an unfair practice, that's when you contact the FTC. It recommends lodging a complaint on itswebsite. Consumer Financial Protection Bureau.Maybe it isn't a store you have a complaint about. If it's abankor an auto lender, the CFPB is a good place to go. On its website, there's a "submit a complaint" link.5Visto0likes0ComentariosRe: How to escalate a complaint
Sonny1977 wrote: I am facing the same issue. Bought 1 line with trade in device. When I order the everything on phone. They never applied the discount code for trade in. I didn't sent trade in device to to mobile. Now here is what's happening… after 6months of billing cycles they are not giving discount on trade in device and charging me full amount of the new device and the device I mailed them took me 3 months to follow up for them to acknowledge that they received the. Handset hand a chat with supervisor today and they bluntly told me they cannot return the trade in device and they are not able to apply trade in discount. Last 5 months they have been applying trade in discount manually and now they are saying they never applied the trade in promotion when I ordered new line. It's been 6 months now and they say they don't have any retention team. Feel cheated big time. is there a consumer court that I can go to for this?? Complain to Nonprofits or Government Agencies If complaining about a business on social media doesn't work out, you will probably want to report the company. Some organizations that may be able to take your complaint include: The Better Business Bureau.You canregister your complaintwith the BBB. It's a national nonprofit that has been around since 1912 - and really, its main goal is to make consumers feel better about patronizing businesses. So when people have complaints, historically they come to the BBB, which often acts as a mediator when trying to work things out between a complaining customer and a business that may not have measured up. The Federal Trade Commission.If you file a complaint, the FTC will investigate it, and it may be able to resolve the issue to your satisfaction. It probably won't be able to do anything about a rude salesperson, but if you feel you've been cheated by a business, tricked or roped into an unfair practice, that's when you contact the FTC. It recommends lodging a complaint on itswebsite. Consumer Financial Protection Bureau.Maybe it isn't a store you have a complaint about. If it's abankor an auto lender, the CFPB is a good place to go. On its website, there's a "submit a complaint" link.4Visto0likes0ComentariosRe: How to escalate a complaint
DJJohnnyBoy wrote: I honestly think this is the official complaint forum that T-Mobile probably won't ever read 😂. I don't even know what to do at this point . I had ok service for the first 30 days & finally on the 32nd day I got my bill & it was $100 more than promised . After 4 phone calls & 8 different reps I was able to resolve my issue. It wasn't until the 30 day return policy was up that they started with the BS but hope all works out for those stuck for the next 23 months 😑 I think youare correct. This is not the right place to complain. The welcome email when I registered the account I was welcomed and asked to enjoy the community, but my purpose to register is to complain! Complain to Nonprofits or Government Agencies If complaining about a business on social media doesn't work out, you will probably want to report the company. Some organizations that may be able to take your complaint include: The Better Business Bureau.You canregister your complaintwith the BBB. It's a national nonprofit that has been around since 1912 - and really, its main goal is to make consumers feel better about patronizing businesses. So when people have complaints, historically they come to the BBB, which often acts as a mediator when trying to work things out between a complaining customer and a business that may not have measured up. The Federal Trade Commission.If you file a complaint, the FTC will investigate it, and it may be able to resolve the issue to your satisfaction. It probably won't be able to do anything about a rude salesperson, but if you feel you've been cheated by a business, tricked or roped into an unfair practice, that's when you contact the FTC. It recommends lodging a complaint on itswebsite. Consumer Financial Protection Bureau.Maybe it isn't a store you have a complaint about. If it's abankor an auto lender, the CFPB is a good place to go. On its website, there's a "submit a complaint" link.8Visto0likes0ComentariosRe: Getting over charged by T-Mobile... and not getting any help!
It happens to me too but much better. The difference between the customer service and the manager is only doubled. It was not a big deal since the original amount was $19. I don't know that not honoringthe previous customer service promises was their routine. I signed up the automatic payment with credit card and received $10 discount on the billing statement for several years, T-mobile claimed that they sent out the text message notifying us the credit card was no longer qualified for the discount, which we did not pay attention, then we were charged $10 more every month. It was our fault that we did not receive the message or did not pay attention to the billing information. When we closed the account 2 days after the billing date, we are charged for full month too. Compared to the other people I should be happy since I was only ripped off a little.10Visto0likes0Comentarios
