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IT-Athletes
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Joined 27 days ago
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Re: Poor Customer Support for Business Customer
I have to agree with CoachNycole. I sent an email to both my "Sales account Executive"james.romarino-schimmel@t-mobile.comas well as BusinessCare@t-mobilesupport.comabout a week ago with no response. I'll add that I also called customer service where the agent was very polite, however, I had to wait about 5 hours to get a call back. Not only that after I received the call back the agent tried very sincerely to help me (which I am very grateful for) but after she told me she would have to transfer my call I than waited an additional 20 minutes before asking if I could receive another call back from the proper department. I was told to give her 5 more minutes and if she was unable to get me through should would set up a call back 10 minutes later she never came back.26Visto0likes0Comentarios