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jack_Miller
Network Novice
Joined 2 years ago
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Re: Request to unlock the device and contact the expert without providing a solution
I have reviewed the issue you mentioned, and there have been customer service experts who have previously submitted and inquired about why the submission was not unlocked! The expert told me that they submitted it to the technical department, but the technical department did not handle it! The phone expert said they were powerless and could only help resubmit and urged them to process it urgently, but they never received good news 😰😰Re: Request to unlock the device and contact the expert without providing a solution
Thank you for your reply and communication. I have reviewed the connection you sent me and it indicates that Apple does not use unlocking. Only operators can unlock devices! Do you need to unlock the device or continue writing T-mobile? We need their help to solve this problem!Re: Request to unlock the device and contact the expert without providing a solution
You are right, Apple is not a T-mobile product! But the operator lock is a product set by the operator! Unlocking the operator lock is an operation of the operator service. I contacted customer service experts and they told me! The device meets the unlocking requirements and they will help you submit it to their unlocking department for processing! Last year, I also applied to T-mobile for unlocking, but it only took 24 hours to complete the unlocking process! From here, it can be seen that applying for device unlocking requires meeting the requirements of T-mobile, so they can unlock and solve customer service needs. Even if they need to go through Apple's T-mobile experts, they have the responsibility to follow up and process unlocking requests, rather than blindly submitting them, causing customer service to wait for 72 hours every day 😓😓🤯🤯Re: Request to unlock the device and contact the expert without providing a solution
Oh, so I really don't understand the complexity of unlocking, but I would like to say that since my device meets the unlocking requirements, the T-mobile operator should have the responsibility to solve this problem for me. What's even more frustrating is that contacting Twitter's T-mobile expert only replied to a few messages before contacting, but there was no response? Does this also mean disrespect for customers? As a customer in the service industry, if they have problems, they must respond. Whether they can solve them is one thing, and not responding is disrespectful to the customer!Re: Request to unlock the device and contact the expert without providing a solution
I have understood and reviewed the unlocking regulations and requirements multiple times, and have also communicated with T-mobile experts. Every time, they are very certain that the device meets the requirements and wait for 72 hours to complete the unlocking. However, after 72 hours, I did not unlock and called to inquire about the reason. If I still repeat the previous expert's operation, my heart is also broken! Tried by T-mobile experts time and time againRe: Request to unlock the device and contact the expert without providing a solution
Every time I call customer service experts for help, I provide my account number. After checking with IMEI, they say that my device fully meets the unlocking requirements and submit an unlocking application! But every time I expected t-mobile to provide a solution, but every time I was disappointed and ended up 😭😭😭
