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JD1
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Re: T-mobile -- White mesh -- can't get it to pair -- have tried everything!
Jstevcam wrote: This is my mesh devices behavior and the issue, so how can I get support to send firmware update? Don't have hours to spend on phone with support. Who does? I just called tmobile customer support who transferred me to the home internet technician. We went over everything and then he said he was going to try to push a firmware update to the modem not the mesh. I honestly do not know if the one helping mehadmore access than your average tech personal to overide something or see more info into my device. (i.e. a higher up ). But i do remembet being put on wait a couple times so he could talk to a higher up and see what to do next. And then eventually he was able to push it. So it could be that is something a higher up can do but not aregular tech? Unfortunately i do not know the firmware option.12Visto0likes0ComentariosRe: t-mobile access point (white disk)
So I was having all the issues above. I was connected to the internet and all my devices were connecting to the wifi but the mesh never did. It was white blinking never green. No matrer what i did. Resetting, restarting the modem, the mesh my phone nothing the mesh NEVER worked with or without the ethernet. I also spent HRS! In store and customer service. Swappedthe mesh like 3 times they were ALL the same. So finally someone in tmobile tech figured it out! :) He pushed a firmware update on the modem and finally the mesh turned green and i was able to connect it to the modem via ethernet. Once that happened i unplugged it and moved the mesh upstairs. And tried to connect again. This time it didn't connect to my app but was green? So I restarted the modem and app and FINALLY it connected! So hopefully this will work for everyone out there having issues. ¡Buena suerte!14Visto0likes0ComentariosRe: T-mobile -- White mesh -- can't get it to pair -- have tried everything!
So I was having all the issues above. I was connected to the internet and all my devices were connecting to the wifi but the mesh never did. It was white blinking never green. No matrer what i did. Resetting, restarting the modem, the mesh my phone nothing the mesh NEVER worked with or without the ethernet. I also spent HRS! In store and customer service. Swappedthe mesh like 3 times they were ALL the same. So finally someone in tmobile tech figured it out! :) He pushed a firmware update on the modem and finally the mesh turned green and i was able to connect it to the modem via ethernet. Once that happened i unplugged it and moved the mesh upstairs. And tried to connect again. This time it didn't connect to my app but was green? So I restarted the modem and app and FINALLY it connected! So hopefully this will work for everyone out there having issues. ¡Buena suerte!74Visto3likes0Comentarios