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jdt254
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Re: 5G home internet keeps dropping
If you can't get any help from T-Mobile's support staff, take your complaint to the FCC (see my signature for a link to their complaint department). If the FCC accepts it, they'll forward your complaint to T-Mobile who has to respond to your issues. I'm still in the middle of my own complaint without much change in T-Mobile's behavior, but it did give me a chance to speak with someone from T-Mobile's Office of the President. Still waiting to see the results of my pestering, but if they think they're going to blow me off that easy, they're underestimating the stubbornness of a pissed off consumer, haha.29Visto23likes0ComentariosRe: 5G home internet keeps dropping
Unfortunately you aren't the only one having these issues. A quick search on this site will show you how many others are experiencing connection drops, speed issues, and general dissatisfaction with T-Mobile's Home Internet service. This thread discusses the overheating issue, but since it hasn't fixed your problem, it probably won't do you any good. https://community.t-mobile.com/tv-home-internet-7/home-internet-overheating-36560 There is another thread that talked about connecting the gateway to a router like you talked about toward the end of your message. From what I remember reading, that may not be the solution you're hoping for either. If I can find that thread, I'll link if here too. I know this hasn't helped any, and I wish someone who actually works for T-Mobile would address these concerns. From my experience, constant pestering has gotten me further up the chain-of-command to voice my complaints, but even that hasn't gotten me any closer to resolving my own issues. Not trying to discourage you, but if you have any other internet options, you may consider switching. T-Mobile's Home Internet push, particularly to rural Americans with no alternatives, has been plagued with issues, ranging from inadequate service, gateway device problems, and unethical billing/benefit practices. It's a mess, and if T-Mobile actually cared about its customer base, they wouldn't roll out a service with so many issues. (Here is the link I referenced before https://community.t-mobile.com/other-devices-11/alternative-router-for-home-internet-service-need-bridgemode-33531)14Visto21likes0ComentariosHow Many Others Were Lied to About Your EBB Eligibility
I'm curious how many other customers were lied to by T-Mobile's customer service about your eligibility for the FCC's Emergency Broadband Benefit. I was told, as of this writing, that if you open a NEW T-Mobile Home Internet Plan, you can receive the EBB pending approval through the FCC. This is a LIE. After dozens of emails, calls, and complaints spanning over a month, I was told by the Office of the President of T-Mobile that you may receive EBB only if your plan was active prior to March 10th. You will NOT find this information publicly listed on any of T-Mobile's website. However, even with this March 10th cutoff date in mind, if you call and ask customer service about opening a NEW account, you will be lied to and told you can receive EBB. Buyer beware. Even after reporting this to the FCC and making it known to T-Mobile's upper management, this lie is still being spread and causing customers to sign up with the false belief they will receive a monthly discount. Call customer service and check yourself. As of this writing, you will be lied to. This is not the customer service representative's fault. T-Mobile's management is refusing to fix a problem they are now very, very aware of. @tmo_adam_c@tmo_adam_m@tmo_alexis_p@tmo_mike_c@tmo_amanda@tmo_amandac@tmo_andrew_b@tmo_ben_m@tmo_brandy@tmo_brian_k@tmo_caton@tmo_ianRe: Home Internet not eligible for Emergency Broadband Benefit
I would encourage you to file a complaint with the FCC. Here is a copy of a message I added in another thread. t-Mobile is flat out lying to customers about their eligibility. When you sign up thinking you will get your EBB, even after you're approved through the FCC, your applications WILL BE DENIED. T-Mobile will not tell you this outright, and refer you instead to an "internal memo" that states there is a March 10th cutoff date. The secretary for the Office of the President himself took 2 weeks before he could find this answer for me. T-Mobile is lying to potential customers and current Home Internet Plan consumers about its EBB eligibility process. I submitted my first EBB application to T-Mobile back in the middle of May, after receiving approval through the FCC for EBB. 3 applications and dozens of emails, calls, and complaints later, I was told by the Office of the President of T-Mobile that the cutoff date for Home Internet Plans receiving EBB was March 10th. If you call T-Mobile's customer care line today, I would bet money you will be told a Home Internet Plan opened TODAY would qualify for EBB. T-Mobile is allowing this lie to continue being spread by its customer support. Nowhere on T-Mobile's EBB site is information about a March 10th cutoff. I encourage anyone else who has been lied to by T-Mobile to contact the FCC and file a complaint. These business practices need to change immediately. The management clearly doesn't care about a genuine concern of its paying customers. If they are not willing to correct these lies, more people will fall victim to their bait and switch. To be clear, as of my writing this, if you do not have a Home Internet Plan activated prior to March 10th, YOU WILL BE DENIED YOUR EBB WITH T-MOBILE. They will not tell you this themselves, unless you file a complaint and wait weeks for the President's office to tell you. Call and ask customer service yourself if you need confirmation of these lies. https://consumercomplaints.fcc.gov/hc/en-us5Visto7likes0ComentariosRe: EBB
Jill864 wrote: Why did you have me waste my time on some BS...I am and have been eligible for EBB and no one said Y Mobile doesn't except it Sent me a email about 9 .26 off but you can keep that VERY ANGRY CUSTOMER You are not the only one upset about T-Mobile's application of EBB. Depending on the the type of service you have with T-Mobile, you'll hear a wide variety of excuses as to why you "aren't eligible for EBB." I have the Home Internet service, and after over a month of complaints, phone calls, and emails, I was told I didn't qualify because I needed a plan active "prior to March 10th." How is a customer supposed to know about this March 10th cutoff date if literally everyone I spoke with at T-Mobile didn't know about it until a month later. Other customers were told they couldn't receive EBB because they didn't have a qualifying plan. If you go to T-Mobile's EBB website, you won't find any information clarifying what qualifies, and you certainly won't find any info on a March 10th cutoff date. I would encourage you to file a complaint with the FCC and your state's Attorney General's Office. Both have consumer complaint departments that are supposed to step in for matters like this. T-Mobile will not help resolve this issue for you. I'm over two months into the process trying to get T-Mobile to change their ways when it comes to informing customers about EBB, and they refuse to do anything about it. Still no updated website. Still telling customers they can receive EBB with NEW internet service plans. They are outright lying to customers. By the way @tmo_mike_c, every day that goes by without answers is another customer being lied to about a benefit that the FCC is offering. It seems to me like T-Mobile would be a little more concerned that they are lying to customers about a FEDERAL benefit.2Visto4likes0ComentariosRe: Billed for a phone that was aupposed to be a free phone!!!
Volandoinc wrote: How many of you get promised by T-Mobile rubs that you were getting a free phone and then get charge for it on your bill? I was promised a free phone a year ago if I would add another line and every month I have been charged for the free phone. It's so frustrating for dishonest sales people to say one thing and then your bill come out charging for a "free"device. Reps need to be held more accountable as we the customers have to end up paying the bills for theirsales tactics!!! I call T-Mobile customer service and get nothing but you signed a contract as an excuse for being charged fir a phone we were told was free. And it does not take off the charge anywhere on the bill. I'm still paying monthlyon a free phone that doesn't even work well!!! If T-Mobile isn't responding to you, file a complaint with the FCC. At the very least, this helps put you in touch with more "upper-management" within T-Mobile. If the FCC accepts your complaint, they will forward it to T-Mobile who must respond to you and address the complaint. No guarantees that your issue will be resolved, but at least it is worth a try. When enough customers demand change to unethical business practices, we can't be ignored as easily. Keep speaking out. https://consumercomplaints.fcc.gov/hc/en-us11Visto4likes0Comentarios