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Jim_M
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Joined 3 years ago
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Re: Weak Signal
Probably my last update. After several more attempts to try and find out why there is virtually no signal in my area, and several promises from T-Mobile that the problem was being worked on, I was told that my immediate location was not in an area that a sufficient signal could be recorded. Also, that there was no way to know how and when this might be corrected, and I should probably go to another service provider. Of course I am still liable for the phone purchases that I made in order to get 5G, which never happened as well as not getting 4G either. The closest communication tower that I can get a decent signal from is shared between T-Mobile and US Cellular and I continually use up the domestic data roaming allowance. The fact that I was told when I changed plans that I live in a 5G area and that T-Mobile's map shows the same thing, doesn't count for anything at all. The bottom line is that i am just SOL. Up front T-Mobile's plan for senior's appeared to good to be true. I guess it is in my case. Maybe they should have included a jar of Vaseline.3Visto0likes0ComentariosRe: Weak Signal
Just an update on constant weak signal. Spoke with them several weeks ago and was told that the situation was still being "worked on". Also, the tech told me that by the first week in September, the 5G would be working to enable me to use it, and they would let me know something. It's now September 10th, and as usual, nothing. At this point I'm considering switching to carriers that I know have working communications. I just have to find out about options to pay off the phones that I purchased for T-Mobile in order to receive 5G in the first place. I hate to take this step as they have a good plan. However, if it doesn't work, I'm just throwing money away.4Visto0likes0ComentariosSeñal débil
I've contacted tech support twice regarding weak signal. Each time I was told that the issue would be checked out and they would get back to me. Once within 24 hrs., and the second time within 3 business days. It has now been almost three weeks and no response. I have also asked about the possibility of getting a signal booster in order to help with this issue. Not sure if T Mobile still does this or if I need to get one myself. Would like to know if there is another number I can contact someone at who can help me with these issues other then the normal tech support as so far they haven't been of much help.Solved1.1KViews3likes12Comentarios