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jimw
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Joined 4 years ago
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Re: Motorola Moto G Pure unlock
I have been in good standing with T-Mobile for the past 15 years or so. I bought both of these phones through T-Mobile. Both of these phones are paid off are are eligible to be unlocked. It's as though T-Mobile don't know how to unlock these phones or for whatever reasons they will not unlock these phones. I have called and chatted with customer service several times and I get pretty much the samr answer like 'we will get our top people on this, or we will send this issue to our unlock team.'. End result, phone is still locked with no resolution in sight. It is sad how a long term customer, 20+years, can't seem to get any help.Motorola Moto G Pure unlock
Hello. I have two T-Mobile Motorola Moto G Pure phones. Both phones are paid off and are eligible to be unlocked. the problem is that they will not unlock. I have followed the instructions on how to unlock these phones, but what I get instead is two error messages. The first one says 'unable to connect to server' and the second message says 'device must be paid off first.' I have contacted T-Mobile customer service several times via phone and chat and they seem unwilling to, or are unable to unlock these phones. I have been a T-Mobile customer for years and years. Anyone else have issues unlocking their phones? thanks.Motorola Moto g Pure unlock
I have a Tmobile Motorola Moto G Pure that as of August 4, 2023 it was eligible to be unlocked. I followed the procedure and got the following error messages. One said that the device had to be paid off, which mine is. I talked with customer service and they could not help me. I did manage to get a temporary unlock, but that is of use to me. I want my device to be permanently unlocked. screen shots of unlock error messages
