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Katzbogan
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Joined 6 months ago
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Re: Worst customer service
Good morning, I shouldn't even be dealing with this aggravation right now, I was told it was taken care of. I went into T-mobile store months and months ago and returned my modem. I told them the issues. They told me, call customer service, you will geta new, white modem that is more powerful. If you call them, they'll send it to you. Wrong information of course. I called, they apologized for the wrong info said we'll send a new one out but, pretty much, you get what we send you. They sent the same one out. We returned the new one that day or the next. I had called numerous times, no help. Anyhow, wrote a review and was called immediately. Was told the reason for the mix up, different number then the old one. We returned the new one because, it would be the same issue as our old one. Gentleman said taken care of. NOT!! I'm receiving emails and texts today that it hasn't been returned. I want resolution ONCE and FOR All. Call me4Visto0likes0Comentarios