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KB72
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Joined 3 years ago
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Re: SIM Card not working - No way to contact T-Mobile
syaoran wrote: You can still call 611 from your device, even if the SIM isn't working. I didn't think to try that, thanks! I guess there IS also a chat function. It is just not visible if you are logged in so the only people that really see it are non-customers. You have to log out of your account to see it and use it…. smh… lol16Visto1like0ComentariosSIM Card not working - No way to contact T-Mobile
I recently upgraded my phone and this morning, about an hour ago, it disconnected from T-Mobile. Wifi calling is not available as an option anymore. Everything that relies on the service says "Temporarily unavailable" so I have no way to communicate via phone call now. The BIG question is: Given T-Mobile does NOT appear to have online support HOW DO I CONTACT THEM WITH A PHONE that does not work? I would laugh but I am not finding the fact that I have to go hunt someone else down and borrow their phone so I can try to resolve my phone in the middle of a workday…. Am I missing options? I cannot believe the only option to contact them to get a phone fixed is via a phone. Who has two phones these days? More background: I ordered the phone from T-Mobile and traded my old phone in. It came without instructions, no sim card, no links to instructions, nothing. So I assumed I just needed to swap the SIM card to the new phone. It has been working for a few days now. If that is wrong let me know if I missed a step. There are literally zero instructions.Solved3.1KViews0likes3Comentarios