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krizzy_333
Transmission Trainee
Joined 4 months ago
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Re: Reaching out to T-Mobile via Email
Hi I have an on going problem with Tmobile as well. I went to x.com(twitter), posted and tagged Tmobile and CEO Mike Seveirt. U can, anyone can, reply to the posts so it will get traction and will most likely help with our problem with them. If that doesn't work, file complaint to FCC, BBB, FTC, or even your state attorney general(someone recommended that). My profile to find me @krizzy_333115Visto3likes0ComentariosUse social media! Worked for me!!
I'm new here and just figured out how to creat my own post where everyone can see instead of replying to each person. This is what happened to me, "Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I'd like to think they will help others too. You can find me@krizzy_333, you can even reply to my posts they should see it there too. Good luck! "