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LIONHRTTPA
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Re: LG IMS has stopped
None of the 'fixes' have worked for most everyone. This is a T-mobile / LG issue and likely T-mobile. Since you can remove the sim card (bypassing T-mobile) and power up the phone and use all its functions including navigating settings without the annoying popup, this seems to point to T-MOBILE BEING THE CULPRIT. T-mobile tech support 'assured' me 6x itwas an LG problem LG will fix by midnight EDT tonight (Sunday). They have 2 hours left. I believe T-mobile is lying. With hundreds of thousands of affected customers why has T-MOBILE NOT NOTIFIED THE MEDIA OR THEIR CUSTOMERS?11Visto7likes0ComentariosRe: LG IMS HAS STOPPED
"LG IMS has stopped working" popup every 4 seconds rendering T-mobilr/LG phones almost unusable! Monday May 23 1:30p ET finally got through to T-mobile tech support again now after 24 hours ---T-mobile engaged in criminal act, They are offering 2 solutions while blaming LG (phone functions fine and browses perfectly with T-MOBILE SIM CARD REMOVED (LESS PHONE/TEXT). T-MOBILE SAYS: 1) FACTORY RESET ---do not do...does not work OR 2) They will swap you a REVVL 5G phone for 'free' after 'refundable upfront costs (and of course a contract) UNACCEPTABLE! They are illegally forcing the retirement of 3Gand 4G phones to up-sell customers to the (cheaper for them to run), 5G phones which may be more dangerous and are not as good quality or features as our LG phones. The REVVL phones have permanent batteries which go bad in a year. My LG has a superior low light camera. I want only a phone with a replaceable battery like both my LG V20 phones with enhanced audio JUST FIX THE DELIBERATE PROBLEM AND GO PUBLIC WITH IT. Time for us to call each State Attorney General and demand an investigation.7Visto7likes0ComentariosRe: LG IMS has stopped
"LG IMS has stopped working" popup every 4 seconds rendering T-mobilr/LG phones almost unusable! Monday May 23 1:30p ET finally got through to T-mobile tech support again now after 24 hours ---T-mobile engaged in criminal act, They are offering 2 solutions while blaming LG (phone functions fine and browses perfectly with T-MOBILE SIM CARD REMOVED (LESS PHONE/TEXT). T-MOBILE SAYS: 1) FACTORY RESET ---do not do...does not work They will swap you a REVVL 5G phone for 'free' after 'refundable upfront costs (and of course a contract) UNACCEPTABLE! They are illegally forcing the retirement of 3Gand 4G phones to up-sell customers to the (cheaper for them to run), 5G phones which may be more dangerous and are not as good quality or features as our LG phones. The REVVL phones have permanent batteries which go bad in a year. My LG has a superior low light camera. JUST FIX THE DELIBERATE PROBLEM AND GO PUBLIC WITH IT. Time for us to call each State Attorney General and demand an investigation.3Visto4likes0ComentariosRe: LG IMS has stopped
LIONHRTTPA wrote: None of the 'fixes' have worked for most everyone. This is a T-mobile / LG issue and likely T-mobile. Since you can remove the sim card (bypassing T-mobile) and power up the phone and use all its functions including navigating settings without the annoying popup, this seems to point to T-MOBILE BEING THE CULPRIT. T-mobile tech support 'assured' me 6x itwas an LG problem LG will fix by midnight EDT tonight (Sunday). They have 2 hours left. I believe T-mobile is lying. With hundreds of thousands of affected customers why has T-MOBILE NOT NOTIFIED THE MEDIA OR THEIR CUSTOMERS? magenta9848329 wrote: Also happening on myV20. This is a major fail. THIS IS AFFECTING MANY MODELS OF LG phones...all with T-MOBILE SIM cards. It is not the phones.1Ver3likes0ComentariosRe: LG G7 error message this morning
"LG IMS has stopped working" popup AFTER 2 DAYS TRYING TO FIX, i SUCCEEDED WITH THE 'PARTIAL FIX' DOING THE FOLLOWING: NOTES: i have two LG V20 Phones and Fix worked for both when following these steps precisely. This fix is lost if you turn the WIFI back on or if phone is set to auto turn on when rebooting/turning on phone. Fix was not lost once resolved by rebooting phone. Fix does not seem to hinder phone operations other than WIFI must remain OFF. You can send & receive calls/texts with no popups. If you need WIFI for watching video, doing backups, etc., turn back on, but realize nuisance popup will resume and you will need to redo these below steps until T-mobile fixes the problem they caused. Call your State Attorney General and insist on an investigation. FIX DO NOT FACTORY RESET YOUR PHONE Turn off WIFI REBOOT PHONE (ensure WIFI didn't restart or make it stay off in phone settings Go to settings → Apps/notifications -> App info -> Three dots -> Show System -> com-lge-ims-rcsprovider -> Storage CLEAR CACHE FORCE STOP (After clearing CACHE) CLEAR DATA (This will not delete your texts) FORCE STOP (After clearing DATA) Leave Settings. Popups should stop. Reboot. Popups should remain gone unless you turn WIFI back on. T-mobile still has not addressed this massive problem publicly as of Mon May 23 10:15pm ET.. Shameful and possibly criminal.2Visto2likes0ComentariosRe: LG IMS HAS STOPPED
"LG IMS has stopped working" popup AFTER 2 DAYS TRYING TO FIX, i SUCCEEDED WITH THE 'PARTIAL FIX' DOING THE FOLLOWING: NOTES: i have two LG V20 Phones and Fix worked for both when following these steps precisely. This fix is lost if you turn the WIFI back on or if phone is set to auto turn on when rebooting/turning on phone. Fix was not lost once resolved by rebooting phone. Fix does not seem to hinder phone operations other than WIFI must remain OFF. You can send & receive calls/texts with no popups. If you need WIFI for watching video, doing backups, etc., turn back on, but realize nuisance popup will resume and you will need to redo these below steps until T-mobile fixes the problem they caused. Call your State Attorney General and insist on an investigation. FIX DO NOT FACTORY RESET YOUR PHONE Turn off WIFI REBOOT PHONE (ensure WIFI didn't restart or make it stay off in phone settings Go to settings → Apps/notifications -> App info -> Three dots -> Show System -> com-lge-ims-rcsprovider -> Storage CLEAR CACHE FORCE STOP (After clearing CACHE) CLEAR DATA (This will not delete your texts) FORCE STOP (After clearing DATA) Leave Settings. Popups should stop. Reboot. Popups should remain gone unless you turn WIFI back on. T-mobile still has not addressed this massive problem publicly as of Mon May 23 10:15pm ET.. Shameful and possibly criminal.4Visto2likes0ComentariosRe: LG IMS has stopped
Olinger1 wrote: LIONHRTTPA wrote: kreider88 wrote: fireguy_6364 wrote: LIONHRTTPA wrote: kcclark wrote: cms1172 wrote: LG officially gone from any future purchases. LG got out of the cell phone business last year. Nothing wrong with the LG Phones. This is is a T-mobile issue caused deliberately to upsell plder Lg phone owners to an unwanted unneeded 5G phone. That would be criminal conduct. yeah thats it..becuase NONE of the phones currently being listed running into this are 5G capable….like the V60...TMO IS shutting down 3G here before to long however not just yet..and not just LGs phones..so that can be ruled out as well..this is by far on LG as its been pointed out numerous times now that LG is quite aware of the issue and are working on it. I've got the v60 and had the issue You are the exception ...I still think you work for t-mobile. It is their fault. Take out your Sim and the issue goes away I am tech illiterate & I own it, earlier I was at my wits end i was in a tizzy so went to local Metro store & was told 'LG is no longer in business' but we'd be happy to sell you an upgrade' yeah RRRITE I bet. So I leave. When I got home I started looking, reading. Trying to find out what the problem was. Mind you, Im tech challenged, so I see 'app reset' & I press on it. Hadn't had pop up since. There is no such thing as an 'App reset' so uncertain what you did. A soft reset and a factory reset are extreme options but do that unless you are complete backed up ...and reports are that does not work … if you turn WIFI back on.0Visto1like0ComentariosRe: LG IMS HAS STOPPED
f82-m4 wrote: @sheribrack- It's not caused by downloading an app. T-Mobile pushed an update last night and now multiple LG phones are bricked. T-Mobile needs to fix this or provide credit for new phones! Provide for new phones with equal or better features. My LG V20 has a replaceable battery; superb low light video; enhance audio; actual 3/16" headset jack; 1440 x 2560 pixels; --- THAT WILL BE A TOUGH ORDER.0Visto1like0ComentariosRe: LG IMS HAS STOPPED
Lcar wrote: T-Mobile is refusing to take responsibility for this LG device problem, in spite of the fact that they sold me what is now virtually a defective phone. I was told to call LG, HELLO, my phone is not working. They acknowledged that they "Partnered" with LG & understand that there is no partnership between LG & myself yet I should call their Partner? They are culpable, they sold me the phone. They are refusing to provide a replacement or trade in credit. The only option they gave me was to purchase a new phone & because my 20 year account is in good standing, they generously offered to finance my new phone! Shame on them for treating us like this, with no warning. And just a heads up to those attempting to find a work around I was advised if I attempted a factory reset I may lose all my data & not be able to retrieve it later. I filed a complaint with the FCC, the state Attorney General may be a better choice since the AG has the power to file a class action suit. Agree wholeheartedly but there is no problem with the phone. I love my phone and want to keep my phone. Roll back the update that rendered these LG phones crippled.1Ver1like0Comentarios