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mabuti
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Tmobile promotion a scam
I came to TMobile at 216 Maple Ave W Vienna Va 22180in March2021 to get a new cellphone. I'd been a customer for 4 years.I thought that's simple and easy. Then sales person told me that I can buy one and get one free and even gave me this watch for free, So I paid for one at over $900. I went on vacation and came back in July. I had been autopayfor Tmobile and noticed that they were overcharging me. I gotan accident and on wheelchair for few months. But as much as I can I had been calling and coming to the store questioning why I'd been charged for the 2nd cellphone and watch. They said I had to deal with TMobile customeer support they don't deal with financial. Since then way back in July, Aug,Sept through now I'd been dealing with the store, the 611, the 800 customer service. Everytime they said they will fix the problem. 2nd cellphone and watch are free. Until now my last bill is for $45.01 for equipment which they had been billing me since April2021. I spent hours on the phone and in person in the store and still they have not done anything. To call them, waiting time is at least over 30 minutes and talking to anybody takes an hour or so. Last time I was told that my issue is solve, billing will be adjusted but none done. Spending over $900 for a second phone which I don't even used is quite a lot. I can't afford to pay for those 2 equipment. I am a 75 yrs old and sales representative at the store took advantage of false advertising and TMobile doesn't care to look at my issue nor do anything. I made a mistake of coming to TMobile. How can such a big company let this scam going on their stores? And how come they don't care with my issue???????? If ever you go to a TMobile store be careful with their sales scams. I don't know what else I can do or whoever somehow help me stop billing me for $45.01 every month . I can't keep going to the store. I got an accident and had 2 fractured legs bones. I tried to come and talked to the store BUT TMobile allowed this to keep going on. I called and talked to them many times for months and NOTHING done. How can such a big company deal with their customer like this. Im going to write as much as I could to address my issue even though TMOBILE does NOT care.1.6KViews5likes6Comentarios