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magenta4271073
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Joined 7 years ago
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Re: Assurant return concern
In the last 2 years I have had 2 warranty replacements and 2 broken screens. The last one, a warranty replacement was lost in house by T-Mobile. It was shipped UPS 3rd day with a provided label. UPS confirmed delivery toFt Worth and was signed for by T-Mobile. Unfortunately, T-Mobile does not document the opening of received boxes and the only record they have is by scanning the phone for the IMEI. Mine was never scanned so now I am charged $860.50 for theirerror and sloppy bookkeeping. It would have been no better if I requested a return receipt because that does not prove that the phone was in the box. Also shipment is only insured for the minimum $100. Of course, if T-Mobile loses the phone as they did in my case, it would not be covered either.I talked to 4 "experts and 2 supervisors and the best they would do is knock off a couple hundred bucks. I was told I should have returned the phone to a local store, however, when I made the claim, I was told I could not drop it off at a store. Next T-Mobile said that was done because the local store was closed, which was not true. I Did drop by the store 1 mile from me to help transfer the data, but they were not permitted to touch a phone because of the Wuhan virus I am disputing the charge and if that does not work, I will sue them in Small Claims Court.I also contacted my Congressman who is considering consumer protection legislation forsituations like this.13Visto10likes0Comentarios