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MAUI671
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Joined 2 years ago
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5G Home Internet nightly slow down
Hey all, I've had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I'm having is looking like one that a lot of other people are as well. During the day my gateway pulls about 500 Mbps and has a "Very Good" signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps. Nothing has changed other than the time of the day. I have a ticket open for the "local engineering department" to troubleshoot. It'll randomly be good during the night and then go back to the unusable 5 Mbps. I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has "stopped communicating." Is this the common reply that everyone is getting? Restart on restart while waiting for engineers to troubleshoot your wifi, only tothen get told you need to restart to be reconnected to the tower, and then ultimately a factory default when they've exhausted their checklist?20KViews17likes63ComentariosRe: 5G Home Internet nightly slow down
Sorry friends, I forgot to update when this got resolved. Here's hoping you can dedicate the time it took me to get this resolved (if what I did even affected the results). What I did that was extremely time consuming was I constantly called and chatted customer service the second it throttled or slowed to the crawl. I called and called and argued and argued. After about three days and seriously considering cutting back to my old plan I was told to send my unit back. I drove to two T-Mobile stores and forgive me but it's been almost a year since then and I can't recall if they shipped it for me in the store but I recall a distinct displeasure of dealing with the store personnel. Either way, the old unit went back to HQ and I got a new one in the mail 2-3 days later. I made a call to the local store to ask about coverage and they said they don't offer home internet at my address when I in fact had a gateway running previously AND a new one on the way from main customer support. I'm not sure if they had beefed up the tower and were previously shifting to the Narrowband 5G cell beam in the evenings while they did work previously. But by the time the new gateway came in my speeds were solid and I haven't noticed any issues. If anyone wants to doubt my credentials and ability to troubleshoot, I've worked in IT and communications for 12 years, all 12 of those doing majoritywireless transmission work and 8 years networking experience. I'm very wellversed in transmission of information, so no it wasn't an IP setting on my laptop, it wasn't the WiFi frequency of 2.4GHz or 5GHz. It wasn't band overlap with my neighbors WiFi. It was not a throttling on my PC to conserve resources. It had to be something on T-Mobile's end, but it's resolved for me now.7Visto2likes0ComentariosRe: 5G Home Internet nightly slow down
@copz1998I hear your suggestion, but follow the train of thought here. The signal is 500 Mbps in its location during daytime hours. Nothing changes but the time of day. Once 8 PM Eastern hits, the signal is EXACTLY the same still, but download drops from 500 Mbps to 5 Mbps. Again, no changes but the time of day. I've done the repositioning multiple times now at the behest of customer care and still to no avail. Spent more than an hour on it at this point trying to be proactive. I've used the app, watched the SNR, RSSI, etc. and no changes to the speed no matter how high good I get those values. Any other suggestions for me to be proactive with?51Visto2likes0Comentarios