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Meowta
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Joined 3 years ago
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Re: SyncUp Battery Life?
I have a SyncUp Tracker that is under warranty. I have been experiencing a rapidly discharging battery issue. The SyncUp Tracker battery is depleting from 100% to 0% in about 36 hours. This occurs with the SyncUp tracker completely stationary and within a virtual boundary for the entire duration. All SyncUp Tracker settings are set appropriately to maximize battery life. I will not accept a refurbished replacement SyncUp tracker from T-Mobile. I have received replacement devices as warranty replacements in the past, and many of them are older than the defective device they are replacing. Also, the warranty exchange processing fee, especially for an inexpensive device such as a SyncUp Tracker, is completely ludicrous. If a T-Mobile device fails under warranty, T-Mobile should stand behind its warranty. The customer should not be expected to bear the brunt of a poorly engineered or manufactured device.27Visto0likes0ComentariosHow can I log in to my T-Mobile account without a T-Mobile line of service that includes a phone?
Turning off 2-step verification does not always assuredly provide the T-Mobile customer with the ability to log into their online, T-Mobile account using only their email address and password. Too often, the system will still ask to send a confirmation code to a T-Mobile phone number. If I only have a T-Mobile home Internet account, my T-Mobile Internet device will receive a confirmation code to use for logging into my T-Mobile online account via a laptop computer. But, if I only have SyncUp devices on my T-Mobile account, I cannot receive a text message from T-Mobile on those devices. How do I log into my T-Mobile account if I only have SyncUp Trackers as my T-Mobile devices? I want to be able to check my billing information, order status and account settings from my laptop's web browser. I have been working on this problematic issue, enlisting the assistance of T-Mobile technical support, for months. I must continue to pay for a T-Mobile line of service that includes a phone just for the privilege of being able to log in to my online T-Mobile account. The confirmation code cannot be sent to the email address associated with my T-Mobile account, nor can the code be sent to a non-T-Mobile phone number. Google authenticator still requires an active phone number, and that number must be associated with a T-Mobile phone device. Using an alternative T-Mobile ID does not solve the issue. Does anyone have a solution to this quandary?248Visto0likes0ComentariosRe: Log in to Tmobile account
Even with the two-step verification option turned off, the T-Mobile application and website still asks for a phone number to text a confirmation code to. Entering my password is never sufficient.Why even offer an On/Off button for a two-step verification if the option cannot be turned off?6Visto0likes0ComentariosRe: Extremely long hold times, lying about hold time!
Ever since the announcement of the price hike, on-hold times have been increasing. Typically, it could take 30 minutes or more beforean outsourced T-Mobile answers my call.Today, Sunday afternoon,I experienced the worst hold time ever as a T-Mobile customer. The hold time was over one hour and seventeen minutes before a T-Mobile agent answered the call. I cancelled another line of service with T-Mobile today. That makes 4 lines of service removed since the price increase. The best move I ever made was to move far away from T-Mobile.11Visto0likes0ComentariosRe: Am I the only person concerned about the T-Mobile Price Increase??
FydorLytke wrote: Meowta wrote: Use your feet and your dollar to explore the marketplace of ideas and select another cellular phone service provider. I Already have, looking to jump ship to Us mobile, and my current phone has the flexibility to work with US mobile's Verizion warp 5g towers or the GSM T-mobile towers.. So in the end I can choose the Verzion one if want to be petty and make sure T-Mobile makes nothing off my new service.. I just need to confirm what service is available to the areas I usually travel to… I also thought about Mint mobile, but after Finding out Ryan solid it to T-mobile, I do not want to have to keep dealing with the same bill issue's that I been dealing with since I have had a T-mobile voice line. Then this may sound a little petty but I am also hesitate because I seen a few people point on some reedit post that Mint's current unbeatable pricing promotions came oddly enough time for this price upgrade. Who knows maybe T-mobile had this in the works for a a while and knew they where going to have people jump ship and wanted to catch them with the Mint service, either way I do not want to support this craziness.. Right now I am working with T-mobile in regards to my issues because of everything that happen to me from the billing issues and this most recent price hike. If they can come up with a a better plan then what they where trying to push on me I may stay or If I need to go I will be happy to go, the ball is in there court now… I told them I give them a little time but at the moment I am still set on US Mobile for my voice service. As long as you're not being coerced, the decision is freely yours to make.7Visto1like0ComentariosRe: Increase in Price for 55+ ($50/mo for 1 line)
gramps28 wrote: J.C.4 wrote: Meowta wrote: Who makes the bulk of the money in a class action litigation? The lawyers, not the customers. Yes theattorneys make the bulk of any money, however in a class action law suit the resolution may be for every one who paid the added $$$ tobe reimbursed with an additional $$$ from T-Mobile as a penalty. We would also have that guaranteed price lock rolled back. The litigation is to make T-Moble honor theiragreements and not to make us all rich. Fiighting back will send a message to other companies with a garranteed price lock NOT TO DO IT. I'm sure T-Mobile hurt itself from all the bad publicity. I just received a class action check from State Farm Insurance for a whopping $33 so don't expect much of a payout unless you're the one that iniated the class action. Game, set, match! Well played.2Visto0likes0ComentariosPrices increase and service decreases.
Since T-Mobile's hastily implemented price increase, I have experienced long hold times while attempting to reach a T-Mobile customer service, technical support or billing agent. Typical hold times are in the 30-minute range. T-Mobile no longer provides an option to press '1' and receive a callback from a T-Mobile agent (without losing one's place in line). While perpetually waiting in phone limbo for a T-Mobile representative to answer, the caller must endure on-hold music choices that are, too often, dreadful. A "wait in silence" option is not offered. If the customer opts to "hang tight" by wasting 30 minutes, or more, of their time, the payoff is an inept, uncommunicative T-Mobile agent who knows less about the customer's issue than the customer does. More of the customer's time carelessly frittered away. Are there other T-Mobile customers who have noticed substantial hold-time increases following T-Mobile's recent price hike sabotage?48Visto0likes0ComentariosRe: playing ads when calling customer care is annoying
The shameless, self-promoting ads are not quite as bad as many of T-Mobile's horrendous on-hold music choices, made more torturous by inexcusably extended hold times of 13 to, over, 35 minutes. What happened to the option permitting customers to press '1' and receive a call back from T-Mobile while keeping their place in line?7Visto0likes0Comentarios