User Profile
Meowta
Transmission Trainee
Joined 3 years ago
User Widgets
Contribuciones
Re: what's up with T-mobile removing autopay discount for credit cards?
I just received my text notice from T-Mobile about qualifying payment methods today. As if T-Mobile hasn't slid down the customer service ratings enough, those in their pink, ivory towers throw down another gauntlet to inconvenience their loyal customers. After, nearly two and a half years as a T-Mobile customer, I am searching elsewhere for a company to provide my mobile phone service. It has been evident from the problems T-Mobile customers have been suffering through over the past year (customer care, technical support, service issues, data breaches) that retaining a solid customer base isn't the top priority of T-Mobile's C-Suite. Wise corporate executives know it's much easier for a company to keep its current client base than to try and obtain new customers. Making an concerted effort to use creative ways to keep their customers happy, T-Mobile can implement strategies to permit customers to continue their use of credit cards without penalty. One method is to grandfather in, existing, long-term, customers and permit these customers to use existing payment methods via credit card while still receiving auto-pay discounts. Ditch some of the non-beneficial perks and T-Mobile offers. The offers occurring on T-Mobile Tuesdays have been dismal for many months. Most of the content on Netflix isn't worth watching. SiriusXM is not a topnotch music streaming service. I can easily live without several T-Mobile perks in exchange for the ability to use my credit card. I will bet other T-Mobile customers are willing to do the same. Despite the customer care and technical issues I have been experiencing for almost a year, I had decided to continue to be a T-Mobile customer. The recent and regrettable T-Mobile policy on acceptable payment methods for auto-pay discounts has extinguished any remaining loyalties to T-Mobile that might have kept me as a customer.1Ver5likes0ComentariosRe: sync up tracker goes offline
An application update occurred on or about March 3, 2023. A few days later, the SyncUp device began going offline each day. No matter how long the device was in motion and no matter how many miles the SyncUp device traveled, the device would never go online again without performing a number of steps including, deleting and reinstalling the application, deleting the device from the app, and cycling the power on the device multiple times. Identical problems occurred over the previous few days with a refurbished replacement SyncUp device sent to me by T-Mobile under a warranty replacement. I spoke with an advanced technical support representative from T-Mobile about the issue. The tech rep said that at least some of the SyncUp devices failed to receive and/or properly load the update information associated with the early March application update. According to T-Mobile, another application update is currently in the works that will hopefully fix the issue.16Visto2likes0ComentariosRe: SyncUp Tracker firmware
Over the previous month or two, I have received multiple notifications via the SyncUp app regarding device firmware update failures. Numerous phone calls to T-Mobile technical support failed to resolve the issue. The majority of the T-Mobile technical support representatives I have spoken with are woefully ignorant about their own SyncUp Tracker device. Some T-Mobile phone support employees claim to be SyncUp Tracker technical support experts, but soon into the conversation it becomes obvious they are hardly familiar with the most rudimentary functions of the product. A T-Mobile technical support employee I spoke with instructed to contact the manufacturer of the SyncUp Tracker, TCL. The T-Mobile representative provided me with the manufacturer's phone number. I spoke with a representative from TCL and received a case number. The TCL employee told me that the only way a consumer could receive technical support from TCL was through a three-way phone call between a T-Mobile representative, a TCL agent and the consumer. I found a T-Mobile supervisor who was willing to initial the three-way phone call. The information provided by a TCL customer service agent was unequivocally worthless. The TCL representative provided no technical assistance whatsoever. The TCL agent could not even provide the initial preparatory steps required to update the SyncUp Tracker's firmware. The next day, I called TCL again and requested to speak with a TCL supervisor about the issue. I was hoping to initiate contact with TCL's engineering department. The TCL phone representative said it would take 1 to 3 business days to receive a callback from a supervisor. The employee confirmed that TCL was the manufacturer for the SyncUp Tracker but insisted TCL could not provide any technical support for its product. To be continued.11Visto1like0ComentariosRe: Syncup tracker won't update
For a few weeks I have been receiving the message, "Tracker firmware update failed and will try again". My SyncUp device is fully charged and connected to the T-Mobile network. T-Mobile technical support provides little to no assistance. Technical support agents, purportedly well versed in the technical nuances involving the SyncUp Tracker, know less about the device than I do. For example, they are completely unaware of the differences between a firmware update and a software update. The only thing technical support can do with any efficiency is waste my time and bother me with return phone calls that are completely irrelevant to the technical problem I've reported.13Visto1like0ComentariosRe: SyncUP worked and then went offline
The SyncUp device did not begin going offline until after the application update on or about March 3, 2023. I spoke with an advanced technical support representative from T-Mobile about the issue. The tech rep said that at least some of the SyncUp devices failed to receive and/or properly load the update information associated with the early March application update. If the offline issue was merely a matter of geography or environment, the problem would have made itself known immediately, not a month or two after activating the SyncUp Tracker. The virtual boundaries have not changed and the daily location of the tracker remains consistent. Additionally, the offline error can occur anywhere, for no apparent reason. The device does not automatically go online, even when the device is in motion for a significant amount of time and traveling over the course of many miles.6Visto1like0ComentariosRe: syncUp Tracker
I have used an inexpensive, external power pack multiple times. The results have been overwhelmingly positive. I have been able to keep the paltry, stock battery within the SyncUp tracker at 100% for up to 6 full days before having to rely on the SyncUp tracker's meager, internal battery. There are a few drawbacks, however. One disadvantage is the direct result of an inconvenient physics principle. After the external power pack's battery is fully drained and the SyncUp tracker's built-in battery is diminished to a certain level, the SyncUp Tracker's internal battery's electricity apparently begins flowing back into the exhausted power pack. This will significantly reduce the battery life of the SyncUp Tracker's, already, inadequate battery by, perhaps, 33% or more. A higher quality external power pack with adequate control circuitry may remedy this problem.21Visto1like0ComentariosRe: Am I the only person concerned about the T-Mobile Price Increase??
FydorLytke wrote: Meowta wrote: Use your feet and your dollar to explore the marketplace of ideas and select another cellular phone service provider. I Already have, looking to jump ship to Us mobile, and my current phone has the flexibility to work with US mobile's Verizion warp 5g towers or the GSM T-mobile towers.. So in the end I can choose the Verzion one if want to be petty and make sure T-Mobile makes nothing off my new service.. I just need to confirm what service is available to the areas I usually travel to… I also thought about Mint mobile, but after Finding out Ryan solid it to T-mobile, I do not want to have to keep dealing with the same bill issue's that I been dealing with since I have had a T-mobile voice line. Then this may sound a little petty but I am also hesitate because I seen a few people point on some reedit post that Mint's current unbeatable pricing promotions came oddly enough time for this price upgrade. Who knows maybe T-mobile had this in the works for a a while and knew they where going to have people jump ship and wanted to catch them with the Mint service, either way I do not want to support this craziness.. Right now I am working with T-mobile in regards to my issues because of everything that happen to me from the billing issues and this most recent price hike. If they can come up with a a better plan then what they where trying to push on me I may stay or If I need to go I will be happy to go, the ball is in there court now… I told them I give them a little time but at the moment I am still set on US Mobile for my voice service. As long as you're not being coerced, the decision is freely yours to make.7Visto1like0Comentarios