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OkiniR
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Joined 4 months ago
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Re: How to file complaint about billing issue
NEW SERVICE. Order placed on 8/13. Promise of delivery 8/16. Order on hold and if I didn't call wouldn't have been processes on 8/16. 1 day shipping and promised by a supervisor for 8/19. Tracking number emailed saying 8/20 by 7pm. Contacted UPS @ 440 to 450pm. Was advised package was lost and still in Kentucky. 3 way call with UPS, Tmobile a myself. Tmobile Supervisor (From USA) advised to go to store. Will cancel order and I would get credit. Also called store @ 1230 Coporate Drive. They were great. Issue is that because the phones still showing in delivery process, I would have to put down a deposit. Was advised per Supervisor (USA) that they will be no additional charges. Store gets involved and speaks to Tmobile CC (Non USA) and all you hear is excuses. "Upon looking" "Upon this" "Seeing what we see". Yet spoke to numerous Supervisors (Non USA) and all say I have to wait 5 to 7 days. Not happening. UPS verified they have a case in since 430pm this afternoon. TMobile non USA says I have to wait until tomorrow to call UPS. Even after UPS verified they have a case in. Needless to say, I am going to the store. I will get my phones. I will continue to call and be a pain like the "Extended Warranty" people.17Visto1like0Comentarios