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PatrickVolt72
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Joined 8 months ago
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10 days no phone, Assurant running me around in circles, Protection 360?
So its now been 10 days since my phone claim was approved and I paid my deductible. Assurant can't tell me when I'll get a phone (but they are very sorry for the inconvenience), Tmobile tried to help by 3 way calling Assurant where we got to talk to an extremely smarmy individual with a thick accent who said he was sending a "high priority" email to the warehouse, which is probably a internal joke for Assurant at this point. I even spoke and emailed back and forth with a lady at Assurant here in Florida which has resulted in nothing.And what blows my mind is they don't have a single replacement phone available (which of course they do). So the moral of the story is, handle your phone with care, and don't loose it. You're going to catch hell getting a replacement.21Visto0likes0ComentariosRe: Assurant phone claim..
https://www.facebook.com/AssurantIncI contacted them on Facebook messenger, and heard back almost instantly. Now, I'm still waiting to hear from someone about resolution via email, messenger, or home phone, and I'd rather not file a BBB complaint without giving them a chance. Now, BBB complaints don't have to be addressed or even paid attention to, and the process takes 2 weeks.That, and letting my 3500 facebook friends, as well as everyone else who will listen know that Assurant absolutely, positively, does not care about its customers is the only recourse I have. And what'sshocking isT-mobile has around 120 million subscribers and I believe only uses Assurant except in NY. But not for long at this rate..because I'm on the fence about recommending T-mo as a carrier. Which sucks because I haven't forgotten they are pretty much the only reason we have a choice in whether to sign wireless contracts or not.37Visto1like0ComentariosRe: Assurant phone claim..
Thanks for your reply, Moto Razr 2023 is the device. But what gets me is on Tmo's homepage they are advertising open enrollment for P360 till June on any device regardless of where you purchased the phone. And they can't even give me a ballpark estimate as to when I'll get a replacement device.39Visto0likes0ComentariosAssurant phone claim..
Hello everyone, I put in a claim 1 week ago today for a replacement phone from Assurant, paying my deductible instantly via Debit Card. Has anyone else had to wait quite a while for Assurant to ship out phones, and I'm also wondering what T-mobile themselves might do in the way of a bill credit, since I'm not able to use the wireless service I'm paying for? Very frustrated considering I pay extra for P360.2.1KViews0likes7Comentarios