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rickp
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Re: Price Lock
I've been getting an absolute deluge of ads for Mint Mobile in the last few days that say something along the lines of "are you tired of the big carriers raising their prices?" Haha, yes. Yes I am. T-Mobile owns Mint Mobile now right? Maybe they've timed this promo to catch the "1 or 2 percent of churn" they expect to flee from the price hikes, expecting not everyone know mint mobile is really just T-Mobile again.3Visto3likes0ComentariosRe: Price Lock
Companies break promises all the time, if they think the reputational damage will be less than the $ saved. This case was especially disappointing to me since their whole schtick was like "we're different, help us defeat the bad guys! We have great customer service!". And they stuck with until they got away with swallowing Sprint and not getting an anti-trust action. The T-Mobile I know would have just been honest and said "hey guys we made a bad deal, sorry! We know we made a promise but you gotta let us out of this!" And that's all I asked repeatedly on the customer service chat. Just to be honest and say it, but they couldn't of course. Just my opinions, I could be wrong. I'm still not fully convinced they can do this even if they are ok with thereputational damage that comes with it. My clear memory of signing up for the One plan in 2018 was that it could never change, that "T-Mobile was signing on the dotted line" and all this weasel-wording about just paying your last month if they break the promise must have come way later and shouldn't be enforceable for those older plans. The original un-contract language even says, in part, " CAN T-MOBILE CHANGE OR TERMINATE MY SERVICES OR THIS AGREEMENT? Yes. Except as described below for Rate Plans with the price-lock guarantee (including the"Un-Contract Promise"), … If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge ("Recurring Charge") for the period that applies to your Rate Plan, or, if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. " Which appears to bind T-Mobile to the original terms. But, I guess they snuck something in on us somewhere along the line. Again, just my opinion. I could be wrong.1Ver3likes0ComentariosRe: Why did I get a text about an increase for the One plan?
I'm still not fully convinced they can do this even if they are ok with thereputational damage that comes with it. My clear memory of signing up for the One plan in 2018 was that it could never change, that "T-Mobile was signing on the dotted line" and all this weasel-wording about just paying your last month if they break the promise must have come way later and shouldn't be enforceable for those older plans. The original un-contract language even says, in part, " CAN T-MOBILE CHANGE OR TERMINATE MY SERVICES OR THIS AGREEMENT? Yes. Except as described below for Rate Plans with the price-lock guarantee (including the"Un-Contract Promise"), … If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge ("Recurring Charge") for the period that applies to your Rate Plan, or, if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. " Which appears to bind T-Mobile to the original terms.8Visto2likes0ComentariosRe: Price Lock
If you get one of those JD Power & Associates surveys this year, be sure to fill it out and accurately describe your customer service experience. There are some of us who had the deal before the language about just paying off your last month was part of the deal. There was language in the T&C's specifically prohibiting them from raising the price or even ***unilaterally changing the terms*** , but they seem to just want everyone to forget that. Best thing to do is take them to arbitration over it and make them explain it. And of course file complaints with FTC, FCC, BBB and local PUC. It's such a blatant disregard for the plain language that I wonder if a judge (or small claims courts) would consider the contract breached and throw out the arbitration clause also.2Visto2likes0ComentariosRe: What happened to the long discusion on the new pricing?
I scrolled way back and can't find it that way either. So they deleted it. Wow. No matter, they aren't listening anyway.The important discussion on this is happening off site in consumer advocacy forums, since it's clear some outside action will be required to get resolution.6Visto1like0Comentarios“Un-Contract” Language
Another post about the price increases… The un-contract language that was in effect when I switched to the One plan is https://www.t-mobile.com/responsibility/legal/terms-and-conditions-aug-22-2018 and says, in part, " CAN T-MOBILE CHANGE OR TERMINATE MY SERVICES OR THIS AGREEMENT? Yes. Except as described below for Rate Plans with the price-lock guarantee (including the"Un-Contract Promise"), … If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge ("Recurring Charge") for the period that applies to your Rate Plan, or, if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. " Which appears to bind T-Mobile to these terms for "Un-Contract" era accounts. There's no language about just waiving the last month's charges if they decide to break the promise. So, if T-Mobile is specifically prohibited from changing the price or unilaterally terminating service, where does the authority to make this price change come from? This is only partially a rant, also a serious question. There does not appear to be any wiggle room here, so how? Customer service chat was unable to offer any meaningful information. Rick349Visto1like1Comentario