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Robinsok
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Joined 5 months ago
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Re: Assurant will not send replacement. T-Mobile is no help
Almost same situation with me except I personally never received the delivery from UPS, although they said it was delivered. Assurant filed a claim with UPS because I was informed by UPS that the company sending the device had to file the claim. Two months later I am still fighting to have another replacement sent to me or cancel the claim and have my deductible refunded. They will not do itbecause the replacement phone hadalready been sent. As of today, June 22, 2024, I am fighting to have my accountcredited back of almost $400.00 for not returning the damaged device. I refuse to send the damaged phone back until I have a new replacement. I curse Sprint for signing on that dotted line.24Visto0likes0ComentariosAssurant Insurance Complaint
Been dealing with Assurant and UPS since April 2024 and it has been a complete nightmare. First, the replacement phone they sent was not delivered by UPS, although UPS said it had been delivered. It may have indeed been delivered but not to my house as I waited all day for the delivery. I called Assurant to let them know that I had not received the phone and they filed a a UPS claims on my behalf as I was informed that the company would have to do it. The claim was closed as UPS said it was delivered with no back up information other than the standard delivery receipt. From what I was told by a UPS driver they are supposed to take a picture which I had not received. To make a long story short, I ended up having to purchase a new phone because of the run around. Now Assurant has withdrawn almost $400.00 from my accountthrough tmobile becaused the damage phone had not been returned. Tmobile says they cannot help me because it is dealing with assurant. It seems like I have reached a dead end. I have no replacement phone, out of pocket for the deductible, and a negative account. Looking for any advice/suggestions. ¡Gracias!116Visto0likes2Comentarios