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Rogracer2000
LTE Learner
Joined 2 years ago
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Re: USAGE details no longer available?
I have the same problem...usage totals are not updating for over a week now. I need this feature to manage data on my "internet lite" plan so I don't go over my limit. It's pretty much a mandatory feature on a data-capped plan, and if itisn't resolved I'm sure T-Mobile will lose customers. Seems really silly.17Visto7likes0ComentariosRe: Upload speed on t-mobile home internet is VERY SLOW-
You may want to check what 5G band you are on (using the TM Home internet app under advance cellular metrics). I'm about 5-6 miles from my tower, and when I'm on N71 my upload speeds are usually 50-60 mbps, but when I'm on N41 itdrops to 15-20. (But N41 gives me ripping 300-500+ download, while N71 is usually 70-150). In other words, N71 gives me good mid-range uploads and downloads, while n41 seems to excel fordownloads and sacrifices uploads (at least for me in my location).40Visto3likes0ComentariosRe: Arcadyan Gateway
It sounds like one of two things: 1) Your new gateway isdefective, or 2) It was not configured with the correct home towers for your address. You might try going into the TM Internet app and take note of what tower ID it is trying to connect too and whether that changes when you have a loss of signal.12Visto2likes0ComentariosRe: Excellent job TMobile
So you do realize that as a TMHI customer you are automatically tagged a "high volume" user and are assigned a lower data priority in times of heavy traffic. Cell phone users can also be tagged "high volume" users if their data usage exceeds a certain level.6Visto2likes0ComentariosRe: Youtubetv frequently buffers
I can confirm that TMHI and YoutubeTV can work fine together with no inherent buffering problems. Assuming you have good, consistentdownload speeds, your issue may be a weak WiFi connection with your TV. Your TV may have tests for that, so that's one thing to check. Also, if your SSID for the 2.4 GHz and 5 Ghz channels are the same (which is the default config), you don'tusually have control overwhich channel your TV "latches" on to. The 5 GHz channel has much less range, and if your TV is latching to that and is not physically close enough to your router, it could definitely cause issues. In that is the case, you need to force your TV to latch to the 2.4 GHz channel (which has much better range), If your TV doesn't allow that level of control, then you can make a unique SSID for the 2 channels on the TMHI Internet App and connect your TV to the 2.4 Ghz channel.7Visto2likes0ComentariosRe: 5G Home Internet nightly slow down
Actually, if cell phone users use to much data in a month, they are also tagged high-volume users and get the same priority as TM Internet customers. TMI users are just considered high-volume from the get-go...because we basically are. That said, if you look at the contract, there are some weasel-words in there about fair distribution of resources to all their users. I *think* that means if you usegobs of data (I don't know that that means, but say approaching a TB a month), you may get assigned a lower priority than almost everyone else. I would suggest for those of you that are seeing massive slow-downs during times of congestion, that you check to see how much datayou are using in a month. Do you leave TVs on for no reason? Do you watch a lot of 4K on multiple TVs? If you are in this category, that may be the reason.9Visto2likes0ComentariosUpgrade from Internet Lite to Unlimited
I'm in a rural area of NC and have hadthe "200GB Internet Lite" for about 5 months now(this plan costs$100 per month). I was able to switch to the "Unlimited" plan for $50 per month and wanted to relay my experiencesin doing that so as to maybe help others. Even though I requested thru the TM web site that I be notified when "5G" became available in my area, I never received any notification. Still, I would occasionally go to this website: Check Eligibility for 5G Internet | T-Mobile 5G Home Internet and see if 5G had become available "just in case" TM wasn't telling me. I do speed-checks of my service pretty regularly and noticed about 3 weeks ago that they seemed to improve significantly, and my router was occasionally connecting to the N41 band…..so I knew I was often receiving 5G service despite what the above linksaid and being > 5miles from my tower (I do have line-of-sight to it though). Then one day the link above said "Good news...5G is available at you address". Well, I didn't around to calling them immediately (and no e-mail from them either) and a few days later...the website goes back to saying "unavailable at my address". So I call TM services and explained what had happened, and they checked the site above and said "it is showing as unavailable at your address". I pressed a little harder saying I was getting the N41 band and it showed as "available" a few days ago (and didn't call then because I was busy) and the rep checked the tower and told me it did support 5G and would change my plan over. Today is the first day of my new billing cycle and I can confirm that the switch was made and I now have 5G Unlimited. I'm a happy camper. I'm the only one of my neighbors that has internet this good. In any case, my advice to those with "Internet Lite" plans is to check the above link regularly and don't rely on aTM e-mail notification. I would also check the TM app and see if you are ever connecting to the N41 band. Be persistent and maybe you can save a bunch of $ and remove that pesky data-cap.2.5KViews2likes11Comentarios