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Re: My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?
jayt83 wrote: New update from a few days ago is TRASH! WE NEED A ROLLBACK NOW!!! WE NEED OPTIONS!! THIS IS RIDICULOUS! SUPPORT IS DOING NOTHING!!! Your best bet, if T-Mobile support does not respond to the problem, is toContact Arcadyanand complain to them directly!!!!!15Visto0likes0ComentariosRe: My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?
DarkbladeUGU wrote: Is there a way to roll back the firmware and not install new firmware until its tested? Simple answer: NO! There is no excusefor Arcadyan NOT thoroughly checking out new firmware before sending it out to T-Mobile customers' gateways, and T-Mobile needs to promptly respond to firmware problems and IMMEDIATELY put pressure on Arcadyan to correct anyfirmwareissues. This is like Boeing shipping out flawedjetliners and killing several hundred passengers in crashes before fixing the problems.14Visto0likes0ComentariosRe: My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?
Arcadyan firmware programmers in Taiwan are clearly not thoroughly checking out and correcting G4AR and G4SE firmware updates before releasing faulty firmware onto T-Mobile customers' gateways. Speak your complaints to T-Mobile loud and clear!!!!!! The gateways themselves are NOT the problem. The problem is incompetent Arcadyan firmware programmers!!!90Visto1like0ComentariosRe: My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?
With the speed you get, you should NOT need an external antenna at all. I only get a download speed maximum of 17 Mbps with a several hundred-dollar Waveform 4x4 MMIO Panel outdoor antenna installation. But an external antenna is the ONLY solution for me to receive a usable 5G signal at my location at the bottom of a canyon with no line-of-sight to a tower. You only need an external antenna only to bypass the problem with your new firmware. Your cheapest solution is the $99 T-Mobile external antenna which offers no real improvement in signal strength. It just allows you more placement flexibility to position an indoor antenna for best reception. An inexpensive 2x2 MIMO external antenna might also solve your current problem. Any external antenna with 2 or 4 male SMA connectors may work. If you really want to boost your reception and are willing to make a $250-plus investment, then the following is the best way to go: The Best Mini External Antenna For T-Mobile 5G Home Internet -Waveform QuadMini 4x4 MIMO - Verizon https://www.youtube.com/watch?v=9Oqd2bVEE1g Waveform QuadMini: Low-Profile Omni 4x4 MIMO Antenna https://www.waveform.com/products/quadmini?srsltid=AfmBOoqi6oHCItZhMMHvovYr9sjSu1aaZhyfkZnCPSdjIvhPfqK-MB9Q16Visto1like0ComentariosRe: My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?
Apparently the G4AR and G4SE use different firmware, with v1.00.12 on the G4AR andv1.03.14 on the G4SE the latest firmware. However, the firmware for both gateways likelyshares much of the same computer code. If you are seeing 4G (or LTE) when you know you should be getting 5G service, the following is likely what is happening with v1.03.14 on your G4SE as I previously described in my G4AR topic posting: Sep 10, 2024 - First Experiences with New G4AR V1.00.12 Firmware Update "The first thing to note about v1.00.12, after sitting inactive for a while or after restarting the gateway, is that the gateway comes up in the 4G mode when the internet is connected. The gateway will automatically switch to the 5G mode (if available) when you begin any internet activity on your computer. "Advanced cellular metrics" on your T-Mobile Internet app for 5G will be "lined-out" until there is internet activity on your computer. 5G metrics will then be displayed until internet activity stops. 5G metrics again become "lined-out" when internet activity ceases. Why v1.00.12 does this, who knows? It's very annoying, but not harmful." G4AR v1.00.09 firmware caused problems with my External antenna that went away with v1.00.12. But another G4AR user began having internet disconnection problems with the Internal antenna after the switch to v1.00.12. I suspect you are using the Internal antenna in your G4SE andv1.03.14 is creating this same disconnect problem. The Internal antenna has 2 modes, "Omnidirectional" and "Directional", and the gateway decides which mode to use. If it chooses the wrong antenna mode, the signal may become too weak and cause an internet disconnection. I'm using an External antenna and am NOT having any internet disconnections with the new v1.00.12 firmware on my G4AR. Are you using the Internal or an External antenna?16Visto1like0ComentariosRe: My new TMO-G4SE Gateway REGULARLY drops internet! The older one NEVER EVER DID??? WHAT IS GOING ON?
Since you only have the T-Life app available to you, you cannot know what G4SE/G4AR Gateway Firmware Version is installed on your gateway. Until the last few days, v1.00.09 firmware was installed. As of Sep 9, to my knowledge, v1.00.12 firmware is now being installed between the hours of 1:00 am and 3:00 am on G4SE/G4AR gateways across the country.The Firmware version number IS available on the T-Mobile Internet app but NOT on the T-Life app!!! Call customer technical support, complain about T-Life, and DEMAND that the technical support agent access your gateway via internet and provide you with the gateway firmware version number installed on your gateway!!! I had terrible problems with v1.00.09 related to external antenna use for weeks. V1.00.12 was installed on my gateway on Sep 9 and has corrected the major problems with my G4AR gateway. However, now some T-Mobile customers are having problems with the new v1.00.12 firmware related to internalantenna use. The v1.00.12 clearly has bugs that Arcadyan firmware programmers in Taiwan have clearly not checked out and corrected before releasing the faulty firmware onto T-Mobile customers' gateways.Speakyour complaints to T-Mobile loud and clear!!!!!! See and other v1.00.12 Community posts: G4AR Gateway v1.00.09 and v1.00.12 Problems30Visto1like0ComentariosRe: G4AR firmware upgrade to 1.00.12 results in frequent lost internet connection and reboots
Are you using an internal or external antenna? If you are using an internal antenna, the G4AR makes decisions on whether to use the internal antenna "omnidirectional" or"directional" mode which shows up in the "Advanced cellularmetrics" T-Mobile Internet app display. If the internal antenna mode selected by the firmware results in very poor reception, it couldresult in an internet disconnection. This would be similar to myproblem with my external antenna and flawed v1.00.09 firmware. T-Mobile does NOT create the G4AR firmware.Arcadyan, in Taiwan, makes and programs the G4AR for T-Mobile. Apparently theArcadyan programmers don't adequately check out their firmware before releasing it, leaving it to us T-Mobile customers to suffer the consequences and find the bugs before the bugs are worked out. So far v1.00.12 is working okay with my external antenna which only has ONE mode, "external". T-Mobile customers have no way to "roll-back" the firmware to a previous version that worked for them. This is NOT right!!! I happen to be a former computer programmer workingfor a rocket company years ago. I made sure my programs worked, and I still have strong intuitive sense about faulty software or firmware problems. Faulty firmware should never be released or left to the users to find the bugs! Any bugs that users do find and report should IMMEDIATELTY be corrected, and T-Mobile needs to have customer support that listens and quicklyreports those bugs directly toArcadyanand demands an immediate fix!!!14Visto0likes0ComentariosSep 10, 2024 - First Experiences with New G4AR v1.00.12 Firmware Update Compared to v1.00.09 Firmware Problems
Yesterday my G4AR Gateway firmware was newly updated to v1.00.12 from v1.00.09 which presented problems with my external antenna and random internet disconnects. V1.00.12 fixed the major problems resulting from v1.00.09. I previously posted the experiences under the topic "WARNING!!! Aug 8, 2024 - Potential Flaws in G4AR 5G Gateway Firmware Update v1.00.09 Related to External Antenna Use". I am reposting the contents under that topic heading under this new topic heading focusing on the newly releasedG4AR v1.00.12 Firmware Update. Thatdiscussion is found by clicking here: First Experiences with New G4AR v1.00.12 Firmware UpdateRe: WARNING!!! Aug 8, 2024 - Potential Flaws in G4AR 5G Gateway Firmware Update v1.00.09 Related to External Antenna Use
Sep 10, 2024 - First Experiences with New G4AR V1.00.12 Firmware Update The first thing to note about v1.00.12, after sitting inactive for a while or after restarting the gateway, is that the gateway comes up in the 4G mode when the internet is connected. The gateway will automatically switch to the 5G mode (if available) when you begin any internet activity on your computer. "Advanced cellular metrics" on your T-Mobile Internet app for 5G will be "lined-out" until there is internet activity on your computer. 5G metrics will then be displayed until internet activity stops. 5G metrics again become "lined-out" when internet activity ceases. Why v1.00.12 does this, who knows? It's very annoying, but not harmful. The G4AR gateway under v1.00.12 will restart properly whether the antenna switch is in "Internal" or "External" mode (unlike v1.00.09). The gateway will properly restart via the T-Mobile Internet app while you are seated at your computer terminal. With v1.00.12, there is no need to get up and physically go to G4AR to switch the antenna from "External" to "Internal" mode, power down, and then switch back to "External" mode if you are using an external antenna. So far, I have NOT experienced any unwanted random internet disconnects with v1.00.12. It appears v1.00.12 has eliminated the major problems that were in v1.00.09. However, I am still unable to clear or remove the persistent Aug 13 message that confirmed receipt of the month's payment for internet service. It reappears every time the gateway is restarted despite being "DISMISSED" over and over. A factory reset also DOES NOT delete that Aug 13 message, and T-Mobile provides NO WAY to remove the message!!! With regard to the T-Life app, T-Life does not provide the "Gateway information" that is provided in the T-Mobile Internet app which includes the "Firmware version". If you can't install the T-Mobile Internet app, you have NO WAY to know what firmware version is installed on your G4AR gateway!!! That is absolutely NECESSARY information and ALL the "Gateway information" available on the T-Mobile Internet app SHOULD be included in the T-Life app including the "Connection quality" bar display that matches the display on the G4AR gateway!!! There is NO REASON to omit this critical information and keep it from T-Mobile customers!!! Does T-Mobile think its customers are too stupid to have this information??? I am only using the T-Mobile Internet app. I don't want anything to do with the T-Life app. It's total CRAP!!!7Visto2likes0ComentariosRe: WARNING!!! Aug 8, 2024 - Potential Flaws in G4AR 5G Gateway Firmware Update v1.00.09 Related to External Antenna Use
Sep 9, 2024 - New G4AR Firmware Update to V1.00.12 from V1.00.09 Today! Now I am really confused. My G4AR Gateway was updated to firmware version v1.00.12 from v1.00.09 today. The G4AR display and T-Mobile Internet app now no longer show an internet connection to 5G, ONLY 4G!!! However, the 4G download and upload speeds now seem to be about the same as the former 5G speeds. The former 4G speeds were unusably slow. So, am I really connected to 5G??? I have yet to see if any internet disconnects from v1.00.12 occur so far, but I am watching closely. The Aug 13 message confirming "payment of my internet bill" still came up again when the gateway was restarted. I will see if that Aug 13message was really "dismissed"this time the next time I restart the gateway. What other new problems will there be with this new firmware version v1.00.12??? Do I still need to switch to "internal" antenna first before restarting the gateway? I will be finding out soon!14Visto0likes0Comentarios