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tmo_chris
Spectrum Specialist
Joined 14 years ago
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Re: Credit Card billing is not working
I completely understand where you are coming from. Sometimes financial institutions may block or restrict online purchases/payments. This is the only reason that we ask that you contact your bank first. They will also be able to see the attempts made and give us a better understanding as to why it is failing. If they don't see anything on their side, it could very well be an issue with our site/your account which we can investigate for you. If you have already spoken with your bank and they do not have any restrictions, please call 611 from your phone and our care team will verify you and open up a support ticket with our web teams.3Visto1like0ComentariosRe: Overseas Travel: How can I avoid incoming call costs but still use free text/data roaming while abroad?
With unconditional call forwarding, the call is not routed to your primary number. when someone calls your number, the network will not try to ping your device but rather send it to the number you set as the UCF number. Normally the charge for the call being routed to the VM comes from when your phone has send the request back to the T-Mobile network to send it to voicemail. Since UCF bypasses the need to ping your device, the call never touches your physical phone/SIM card to be routed back.36Visto1like0ComentariosRe: Overseas Travel: How can I avoid incoming call costs but still use free text/data roaming while abroad?
Great question. The easiest way to do this is to enable unconditional call forwarding. This will tell the network to immediately forward the call to a selected number without trying to pin you first which is where the charge comes from. To enable unconditional call forwarding, you will need to follow these steps https://support.t-mobile.com/docs/DOC-4041#secondheading Dial **21*18056377249# from your phone to enable CFU and ##21# to turn it off when you are back in the states and want to resume being able to get calls. The 18056377249 number is the same number that your calls are forwarded to when you do not answer the phone so that the people calling you can leave a VM. Since we are enabling unconditional call forwarding, the call will be automatically routed there instead of ringing your phone first.125Visto1like0ComentariosRe: I haven't received my phone, I think UPS lost my package
@rosealieee - The handset research escalation is definitely a step in the right direction. We will be working with UPS to see what specifically happened here. As far as getting you a new phone, we would need to process a new order but you would not be charged for 2 phones if we are unable to located the device with UPS.82Visto1like0ComentariosRe: where can i find the balance for each phones
Hey there! Did you find the information you were looking for? @tidbits is correct, you can find your EIP balances on the T-Mobile app or on my.t-mobile.com. Here is the direct link that you can log into your account with. https://my.t-mobile.com/billing/eipdetails.html66Visto1like0Comentarios