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tmo_ian
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Joined 13 years ago
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Re: V60 ThinQ Dual Screen: Phone goes to mute while on speaker
Hey all! So I I let our teams know we still had some examples with the new update, and it turns out they found two separate things causing the same muting experience. It looks like this one happens specifically when you get another call or a message. The last update fixed the one that was happening randomly, but they're working on another update for the calls/messages one.39Visto0likes0ComentariosRe: Other party cannot always hear me
I definitely understand wanting to get this working, there's no reason to stay if you can't make any calls. Did you check out our Audio on calls troubleshooting | T-Mobile Support? If it's still not working, you'll probably want to contact us over Facebook or Twitter, to make sure our Experts can fix any account issues and escalate a ticket if necessary.63Visto0likes0ComentariosRe: RCS Universal Profile Issues
I checked out our press release and it should be part of the default messaging app as long as your device supports RCS Universal Profile 1.0. If it's not working and you've cleared out the app cache/data and reset your device, definitely contact us over the phone or through Facebook/Twitter. One of our Experts will make sure your account is set up correctly and file a ticket as needed.27Visto0likes0ComentariosRe: Moving VVM to new phone
You can find steps to save visual voicemails here: T-Mobile Visual Voicemail app | T-Mobile Support. But saving the voicemails won't make them accessible in the Visual Voicemail app on your new phone, it only lets you download the file. Have you tried forwarding the voicemail using email? That should let you confirm what file extension is used.37Visto0likes0Comentarios